AddressThe successful candidate will be paid a salary of up to $130k + Super (dependent on experience).
Responsibilities:
- Develop strong relationships and collaboration between the Assessors & Estimators (internal and external), Claims and Project Management teams.
- Ensure that key performance indicators (KPI’s) are met and manage the team’s quality framework and SLAs.
- Identify and implement technology improvements and maximise the currently deployed systems.
- Weekly review of audits and feedback provided by General Insurers & provide relevant feedback to Assessors.
- Monthly One on One discussions with staff across assessing to monitor and communicate performance.
- Engage with General Insurers and provide detailed analytical data surrounding performance on quality and costs.
- Provide regular feedback to assessors and estimators and manage their performance.
- Minimum of 5 years’ experience managing people
- You’ll require strong general Insurance experience in a large matrixed, regulated and customer focused organisation.
- Proven experience in the General Home Insurance industry assessing, estimating or relevant field.
- Proven experience in managing a team to exceed clients and customers expectations.
- Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence.
