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Form of workJOB DESCRIPTION
Elevate your career trajectory by joining our team in a major Federal Government client.
As a Unified CommunicationsSupport Analyst, you will engage in a second-level support capacity, primarily overseeing various facets of the Cisco Webex application suite, catering to Webex Events, and maintaining Cisco UC hardware within our client’s meeting spaces situated in Canberra.
Your role will be critical in ensuring timely issue resolution in line with established Service Level Agreements for Webex and Microsoft Teams Room applications and Cisco VC hardware issues, as well as handling Service Requests for events and webinars.
Applicants must possess robust knowledge and experience in the configuration, management, and troubleshooting of diverse technologies but especially Cisco VC Room Systems, Microsoft Teams Rooms, Control Panels and Screen Beams.
Responsibilities will include managing service outcomes, coordinating adds, moves, and changes, remedying faults, and identifying trend patterns.
We seek ambitious candidates who aspire to advance their IT careers, demonstrate meticulous attention to detail, and uphold exceptional customer service standards. Service Desk analysts ready to progress in their IT journey are invited to apply.
ABOUT YOU
• Experience within an IT service desk environment
• Ability to work in a team environment as well as autonomously in a professional environment.
• Ability to assist in the resolution of conflict.
• Strong customer service focus with the ability to empathise as well as prioritise.
• Proven ability to deliver a quality client service.
• Ability to develop and maintain productive internal and external relationships, partnerships, and networks.
• Ability to recognise improvements in process and procedure and how to implement or escalated these opportunities
• Baseline security clearance.
Qualifications and experience in ITIL V4 Foundations is desirable.
COMPANY
Built on a foundation of 20 years’ experience, Message Stick is an Indigenous-owned ICT managed service provider delivering bespoke technology solutions to public and private sector organisations.
With skills in solutions design, service management, IT business advisory and change management, we bring a unique capability set to organisations as they contend with the dynamic nature of today’s workplace.
Our pioneering role as an Indigenous business contributes directly to the economic empowerment of Indigenous people and communities.
