Mortgage Support Officer - Positions Available Australia Wide

About Dentons
Dentons is the world's largest law firm. We are the lightbulb moments. The bold ideas. We're 20,000+ people globally across 80+ countries. We are a global polycentric firm. Moving with innovation. Making the decisions that will take us from largest to leading. From now to next. The opportunity is huge.
Dentons continues to improve its standings and now consistently ranks as one of the five best regarded legal brands in the world according to the Acritas Global Elite Law Firm Brand Index.
We are now hiring for our Mortgage production team with Positions available in Sydney, Brisbane, Adelaide, Perth and Melbourne!
The Role
We are seeking experienced mortgage processing Paralegals to join our busy and highly productive mortgage production team.
Dentons' mortgage production teams are responsible for all facets of a residential mortgage matter. Key tasks are distributed amongst teams, ensuring a smooth chain of events from pre-settlement to post-settlement stages. This is a rewarding opportunity to help homebuyers accelerate the process of moving into their new home.
This exciting opportunity will see you operating as part of a fast paced and highly energetic team. You will have the opportunity to be involved with high volume residential mortgage matters, liaising with multiple stakeholders, and collaborating with other teams and experience the end-to-end process of mortgage production.
Key responsibilities:

• Answering inbound calls from clients, brokers and solicitors
• Communicating with lenders/clients, borrowers, solicitors and brokers via telephone and email and in PEXA;

• Completion of tasks on residential mortgage and discharge of mortgage files to the required service level standards;
• Communicating with clients, borrowers, solicitors and brokers via telephone and email and in PEXA;
• Preparing and working on files in PEXA including opening workspaces, accepting invites and sending and answering conversations;

• Managing multiple email inboxes to answer queries;

• Provide support and assistance to team members across the business unit;
• Scanning mail and filing into document management system
• Data entry and preparing mortgage and discharge documents;
• Other duties as directed by the Management team.

About you:

• Great communicator, both written and verbal;
• Good attitude and willingness to learn;
• Fast learner with the ability to problem solve and take initiative;
• Exceptional attention to detail and high level of accuracy;
• Highly organised and able to prioritise your workload to meet deadlines;
• Great phone manner

• Exceptional attention to detail and high level of accuracy
• Highly organised and able to prioritise your workload to meet deadlines
• Bonus points if you have previous experience in the mortgage industry

As well as being an active member of the team, you are accountable for ensuring tasks are completed on time and to the expected standard and KPI benchmark level. You will be mentored by an experienced, supportive team of leaders with a path of future growth.
This is a hybrid role requiring a minimum of 3 days in the office a week.
If this sounds like you, please apply now. We are interviewing for this position ASAP!
Why Dentons
Dentons Australia offers a wide range of incentives aimed at embracing your authenticity, providing purpose, and strengthening your ongoing development.
We offer:

• Offices designed for collaboration on Gadigal, Naarm, Yuggera, Kaurna and Whadjuk land
• Equitable salary packaging, incentive pay and rewards
• Learning & Development opportunities
• Opportunities for international secondment
• Generous health and wellbeing programs
• Agile and flexible working for all
• Additional leave options
• 5 days Bonus Leave per year after 12 months service
• Equal family leave for all genders (including kinship groups)
• Floating public holidays for days of cultural significance
• Salary sacrificing and novated leases
• Social and diversity networks providing year-round events
• Exclusive retailer discounts
• Opportunities to undertake pro-bono legal work

Diversity, Equality & Inclusion
Embedded in our people is a passion to help others through the delivery of justice. It is through this that our commitment to inclusion, equity, and reconciliation has evolved. We are proud to say that by design, we have no single headquarters or dominant national culture, this means the unique perspectives, experiences, and identities of our people come together globally under one purpose to create an inclusive and accessible environment where anyone can thrive.
For more information, please email our Recruitment Team at recruitment.au@dentons.com if you have any questions! Enquiries only please, applications will not be accepted by email.