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Form of workStorm Season has arrived in Queensland, and the State is gearing up for the impending wild weather. At Talentpath, the scenario is no different. We aim to connect with individuals in South-East Queensland with contact centre experience who are intrigued by the prospect of supporting their state in the event of a catastrophic weather incident this summer.
For the past 2.5 years, we have been supporting RACQ with their recruitment across different departments. Since its formation in 1905, this impressive organisation has provided support to Queenslanders during their vulnerable moments. Today they are looking for a group of experienced customer centric individuals to join their Motor insurance team and provide support to their members affected by the recent Floods in FNQ and Storms in SEQ.
As a member of the temporary Talentpath workforce, you will seize the opportunity to join organisations that significantly impact our state. Additionally, you'll have access to our in-house Employee Assistance Program (EAP) and establish a genuine relationship with one of our consultants that persists throughout the entirety of your contract.
About you:
- Possess previous experience in a contact centre environment.
- While insurance experience is beneficial, it is not mandatory.
- Familiarity with the claims process and the broader insurance landscape is a plus.
- A passion for making a positive impact and supporting the community during challenging times.
- Committed to contributing to Queensland's resilience in the face of potential weather events.
- Ready to join a temporary workforce and become a valuable part of industry-leading claims teams.
- Open to learning and training to excel in the insurance space.
- As a Claims Management Officer in the Motor team, you will.
- Provide exceptional customer service by addressing policyholder inquiries, concerns, and feedback promptly and professionally.
- Providing professional and efficient customer service in conjunction with accurate information to customers (including third parties).
- Ensuring customer complaints are resolved professionally, courteously and efficiently.
- Building and maintaining sustainable relationships and trust with customers, particularly with high-level contact and co-operation with claimants and their legal representatives.
- Respond to customer inquiries via phone, email and live chat.
- Assess and process claims in a timely and accurate manner.
- Maintain up-to-date knowledge of company policies, procedures and regulations.
- Collaborate with internal departments to resolve customer issues.
- 6 Month contracts (with extension) starting Tuesday 30th January.
- Located in Eight Mile Plains the role is offering WFH Flexibility (after Training) and parking onsite.
- Weekly pay - $34.58/hour + Superannuation
- Comprehensive support and training provided to empower you to excel in the insurance sector.
- Make a meaningful contribution to the state's recovery efforts during storm season.
- Be part of a team that plays a crucial role in supporting Queenslanders in times of need.
What’s Next
If you are ready to embark on a meaningful journey and be part of a team that makes a difference, Talentpath wants to connect with you. The roles are beginning in late January/February, contingent on weather events. While previous claims experience is advantageous, we prioritise your expertise in customer service and your commitment to supporting Queenslanders in times of need.
To express your interest and learn more about this exciting opportunity, contact us today. Apply now and be a part of something bigger with Talentpath.
Jake Brown – Recruitment Partner
****@talentpath.com.au
0499 770 ***
