Address
Form of work Your new company We are currently representing a highly established and reputable General Insurer. Their products include; Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Due to a substantial increase in workload across the state, they are currently looking to bring on several new Trainers, based out of their Northcote Assessment Centre. Whether you are and experienced Motor Assessor OR are a Certified Panel Beater OR Spray painter looking for opportunities within Insurance, this could be your opportunity to gain that career advancement! Your new role
Improving the Motor Claims Operation expertise through improved training programs
Develop and implement Motor Claims Operation Induction training and ongoing development
Driving improved process efficiencies by maintaining the knowledge management of Motor Claims
Continuous improvement of the learning material for the Motor Claims Operation to assist the onboarding of new team members and transition into their roles
Provide a roadmap for ongoing technical training for the Motor Claims team
Improving attrition and staff engagement by increasing Motor Claims knowledge
Continuous improvement of Complaint handling and performance at First Point of Contact
Ensure compliance and business risk policies are both adhered to and challenged to meet the commercial, legislative, and business environments
Ensuring the change program is executed and embedded
Identify technical training requirements according to operational needs
What you'll need to succeed
Industry trade qualified (Preferably 5+ years' experience)
Experience and current knowledge of the motor body repair industry
Exceptional interpersonal skills and prior experience training & mentoring
Sound level of computer literacy
Excellent time management & the ability to multitask
Ability to work independently and effective time management
Valid Driving Licence
What you'll get in return
Be a part of a multi-award-winning company and one of Australia's fastest-growing insurance companies
Competitive Salary + Car + Bonus
Work for a company that puts employee happiness and culture first. What does that include? Family fun days, purchase extra leave, volunteer day off, paid parental leave PLUS employee benefits & discounts
Continuous career development irrespective of what level you are currently at
Work/Life balance
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Daniel Karmazin. D: 03 8616 8*** E: ***************@hays.com.au If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.
