Address
Form of workPrimary DetailsTime Type: Full time
Worker Type: EmployeeThe opportunity
Motor Vehicle Assessor position available due to the expansion of the Motor Assessing Team here at QBE!Location: MelbournePermanent Full TimeYour new role
Due to the expansion of our Motor Vehicle Assessing Team we have a Motor Vehicle Assessor role available in Melbourne to join our team. You will assess damage to insured Motor Vehicles and supervising and coordinating repair work to ensure restoration with minimal inconvenience to the policy holder at a fair and reasonable cost to the insurer. You will be issued with fully maintained Tool of Trade items which include a Company Vehicle, Ipad and Laptop.
In this role you will be responsible for:Assessing and determining the best practice repair method, settlement recommendations for vehicle damage in accordance with industry standards, legislation, the MVIRI and manufacturer repair methods and mitigation of claims costs. You will engage with repairers, suppliers and clients face to face, over the phone or electronically as required. Locating and negotiating acceptable replacement parts if required
Quality Customer Service aimed at exceeding our customer’s expectations & as per claims manual service standards
Support the implementation of the Claims strategy to enable delivery of overall business targets
About YouTo be successful in this role, you will have:A strong background in Motor Vehicle Assessing with a sound understanding of repair methods and settlement types
Trade qualified in either motor mechanic, spray painter or panel beater is essential
Advanced negotiation and conflict resolution skills
Exceptional customer service delivery
Strong written and verbal communication skills along with an ability to build lasting relationships
Quality and cost focused management of claims
Computer/IT competency
Excellent planning and time management skills
Hold a current driver’s license
About QBEWe can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success.
We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment – what if it was yours too?
Your career at QBE — let’s make it happen! BenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:‘Hybrid
Working’ – a mix of working from home and in the office to enhance your work/life balance
Our ‘Thriving at our Best’…
Click here to view more detail / apply for Motor Vehicle Assessor
