Msp Engineer

Seeking a skilled and talented MSP Support Engineer to join growing and global company. This company is seeking a motivated and skilled Level 1 Support Engineer with a strong foundation in AWS to join their growing support team.
You will play a vital role in providing technical support to our clients, with a focus on AWS cloud services. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to troubleshoot and resolve technical issues effectively.
Responsibilities: * Provide first-line technical support to clients, addressing issues related to AWS services and cloud infrastructure.

• Monitor and respond to alerts, incidents, and service requests within defined SLA timeframes.
• Assist clients in navigating and optimizing their AWS environments.
• Document and maintain accurate records of support requests, solutions provided, and troubleshooting steps.
• Collaborate with internal teams to contribute to knowledge base articles and documentation.
• Stay informed about AWS updates, best practices, and emerging technologies.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
IT Support;Level 1 Support; Level 2 Support; Active Directory; Microsoft 365; AWS;
Education
Bachelor Degree