Address
Form of work- Start your career in Banking.
- Be part of a fun, diverse, supportive, and inclusive team environment.
- Make a real difference for our customers and communities.
Hays is proud to be supporting NAB in the recruitment of Client Services Consultant - NAB Trade. Apply today!
F & I?
Don't miss this opportunity to be part of a vibrant team that shares a deep commitment to exceptional customer service.
Your new company
NAB is one of Australia's largest banks and has been supporting 8 million customers internationally and in Australia since 1981. They are currently experiencing rapid growth and are now looking for enthusiastic Client Servicing Advisors to join their team.
- Recognition and reward for the value that you bring.
- Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career.
- Be part of a fun, diverse, supportive, and inclusive team environment.
Your new role
As a Team Member in Client Services, you will be responsible for providing exceptional service to clients and answering questions in relation to securities trading.
- Provision of Non-Financial Advice to clients through predominantly inbound calls (up to 45 calls per day) with a few outbound calls necessary at times.
- Effective resolution of customer account queries, technical website queries and market related queries, including product and service related enquiries across NAB trade products, and tradeable instruments including cash, equities and warrants, across both domestic and global exchanges.
- Provide information to our processing team from the client and to the client to action forms, transfers, requests etc.
- First time resolution of complaints and escalation of unresolved issues to a Team Leader.
- Providing clients with quality calls according to NAB trade's call quality framework.
This is a 6-month temporary assignment at Level 10, 2 Carrington Street, Sydney with a high possibility of extension or permanency. The pay rate is $34.58 per hour plus super. With work of 37.5 hours per week Monday - Friday between the hours of 8:00 AM - 6 PM.
What you'll need to succeed
- Excellent verbal and written communication skills.
- Previous customer service experience is essential.
- Prior call centre experience is highly desired.
Benefits
- Excellent career progression opportunities.
- Sydney CBD office - one minute away from public transport.
- Flexible hybrid working arrangements after you are fully proficient in the role.
- RG146 will potentially be provided as part of the learning and development career progression in the role.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
