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Form of work NAB has an exciting opportunity for energetic Customer Service superstars to join their Business Direct team
Your new company
Join one of the largest and most respected financial institutions in Australia, with a long history of serving customers and communities across the country. NAB nurtures a culture centred around diversity, inclusion, and employee development with a strong emphasis on creating a supportive and collaborative environment.
Your new role
Do you have a natural talent for connecting with others and a genuine desire to provide excellent customer service?
Day to day responsibilities will include:
Taking inbound phone calls from Corporate and Business customers, answering a range of simple to complex enquiries
Providing existing customers and prospects with correct information regarding NAB’s current Business products and services
Entering customer details, activities, and opportunities into the system to ensure a robust CRM system is maintained
Working collaboratively with internal departments to provide the best possible solutions for customers.
Applying your exceptional customer service and problem-solving skills to assist customers; from opening new accounts, to assisting with enquiries relating to internet banking you - will be providing a first call resolution
This position is a full-time temporary assignment for an initial period of 12 months, with the potential for permanent employment or contract extension.
Starting on the 15th of May 2023 and paying $30.95 + Super.
For the first 10 weeks you will be training, Mon – Fri 9AM – 5PM, once you have completed your ProHub training, you will work on a rotating roster from Mon – Fri between 8.00AM - 8.00PM working 38 hours per week.
What you'll need to succeed
NAB is seeking individuals who are true customer service advocates! Do you have a go-getter attitude and looking to launch your career in the banking industry?
To flourish in this role, you will need:
Customer Service experience (retail, hospitality etc)
Experience in a Call Centre environment (highly desirable, but not essential)
Strong communication skills, attention to detail and resilience
Personable, professional with a keen determination to succeed
What you'll get in return
Take the reins of your career and stay at the forefront of your field by joining NAB!
As a treasured member of the Business Direct team, you will be offered a range of exciting benefits and opportunities such as:
A 10-week extensive training program, where you will be trained up on the products NAB have to offer
Endless career and development opportunities to progress within banking after an 18-month commitment to the Business Direct Unit
Working in NABs stylish Dockland’s office, conveniently situated behind Southern Cross station
An abundance of resources to help you manage your physical health and wellbeing, this includes an Employee Assistance Program and wellbeing initiatives
Access to NAB’s employee Staff Club benefits which include amazing rewards and discounts
An abundance of resources to help you manage your physical health and wellbeing, this includes an Employee Assistance Program and wellbeing initiatives
What you need to do now
If you are ready to make a genuine difference through the work you do then click ‘apply now’ to send us your CV alternatively, contact Eimear Carolan Eimear.Carolan@hays.com.au [mailto:Eimear.Carolan@hays.com.au]
LHS 297508 #2762333
