National Field Operations Coordinator

• Help us on our mission to Enchant the World with Chocolate!
• Innovators wanted to explore strategies and solutions to enhance the Lindt Brand
• Bring your passion for systems and continuous improvement to support our best-in-class in-store execution

Welcome to the world of Lindt - where our rich and diverse culture embraces change while cherishing our history. At Lindt, we believe that excellence lies within each and every one of our employees. That's why we've created a one-of-a-kind environment where our team members can take risks, challenge the norm, and help build the Lindt brand for generations to come.

With a team of over 500 talented individuals, we're on a mission to Enchant the World with the Chocolate. We're searching for imaginative thinkers who can recognise opportunities, generate innovative ideas, and build strong relationships with our consumers and customers. Whether you're dreaming up new product concepts, refining our marketing strategy, or helping us connect with chocolate lovers around the globe, you'll play an integral role in our mission to make the world a sweeter place.

About the role:

We are on the hunt for a National Field Operations Coordinator to play a pivotal role in connecting our account and marketing strategies to the National Field Team, via the Field Sales System.

In this role, you’ll be responsible for continuously developing the Field Sales System and reporting portals to ensure in-store data and insights capture is effective and efficient. You’ll play a key role in ensuring new software and program updates are tested and successfully implemented, for the existing and new CRM systems. This will see you identify, develop, and implement automation and self-serve solutions, including BOTs, AI, and auto reporting.

We’re looking for an individual who is passionate about collaboration and innovation to drive continuous improvement and effective user adoption, through the teaching and coaching of users.

This role is also responsible for supporting the National Field Team with planning, reporting, general coordination, stakeholder management, and administrative support to ensure streamlining of processes and optimisation of company resources.

What you will bring:

• We’re searching for a systems savvy team player, with advanced knowledge of the Microsoft Office suite, including Word, PowerPoint and Excel, with specific capability in the Pivots, Macros and Filter functions of Excel;
• A passion for systems and automated solutions, including BOT development and implementation, with a continuous improvement and innovation mindset;
• Prior experience in developing and analysing sales reports;
• Prior experience in a similar role, gained within the retail and independent grocery channels and/or FMCG environments would be advantageous;
• In store grocery Merchandising experience would be highly regarded;
• Excellent written and verbal communication skills, with the ability to collaborate with others to teach and coach them in the use of systems and reports; and
• Ability to effectively prioritize workflow, plan and manage own time, and meet deadlines, with strong attention to detail.

What we can offer you:

• An emphasis on a positive environment, allowing career and personal growth, celebrating your achievements and recognising your successes
• An engaging and creative workplace full of passionate individuals that embraces diversity and thinking differently
• Hybrid working environment - 3 days in office, 2 days working from home
• A priority on maintaining a healthy work/life balance
• A paid day off on your birthday!

Are you ready to Enchant the World with Chocolate? We'd love to get to know you!