Ndis Plan Manager / Admin Assistant

Great opportunity to join a collaborative, developing company with significant opportunities for growth both within the firm and within the industry. 

Manage Mode is a WA owned and operated Plan Management company providing what is at heart an administrative/supportive role to those living with disability who are registered under the NDIS. We are fun, friendly, and forward thinking in our approach. 

We treat everyone with respect and place great value in what we do and how we interact and adapt to many unique scenarios. We assist hundreds of clients every week in processing their disability related bills and we support underlying values of improving quality of life, independence, capacity building and the wellbeing of our clients.

We believe we have been very successful in the role and truly stand out from other operators in this space. We have a passion for the role and commit wholeheartedly to doing what is right for the client while remaining in line with the requirements imposed by the NDIS. 

About the role                                                                  

You will assist in the day-to-day operations of Manage Mode. 

The role will primarily include:

• Evaluation and assessment of all invoices received on behalf of our participants.
• Processing invoices and running payment requests with the NDIS.
• Ensure payment request compliance to Price Guide and in accordance with the clients NDIS plan.
• Seeking clarifications from providers where necessary.
• Resolving client and provider queries via phone and email.
• Assist with onboarding of new clients.

There is a strong focus on client contact in this role. A positive can-do attitude and a desire to resolve queries will be favoured. You will enjoy interactions with all sides of the NDIS network. This includes providers, participants, nominees, referrers and the NDIS directly.   

On the job training will be provided and strong communication will always be maintained to ensure best outcomes for both our staff and our customers. 

Location

The main office is in Subiaco, WA. Given the day and age, and the nature of the role being phone and email based, we are flexible with working from home arrangements when required. 

To be successful in the role you will have                     

• Very strong attention to detail.
• Experience processing large volumes of data and queries.
• Resolution driven and problem-solving skills.
• Proficiency in using Microsoft Suite - Excel, Outlook and have strong administration skills.
• An understanding of NDIS or willingness to learn.
• A passion for working with people with disability and treating all people with respect.
• Confident and comfortable with learning new systems.
• Experience in client/customer relations.
• Positive and enthusiastic approach to interactions.

Benefits

• Competitive salary with clear objectives for growth.
• Significant opportunities for growth within the role (will be discussed with suitable applicants).
• Be part of a young and growing business and to grow with the company.
• Be part of a fun and supportive team.

What next?

To ask any questions about this role please email ****@managemode.com.au

To apply for this position please email a resume and cover letter to ****@managemode.com.au

We look forward to assessing a working relationship with you.