Ndis Support Coordinator

NDIS Support Coordinator

Company Overview: Reach Out Canberra is a leading provider of NDIS services dedicated to supporting individuals in their mental health journey. Our mission is to empower NDIS participants to achieve their goals and enhance their well-being through personalized and compassionate support services.

Position Overview: We are seeking a dynamic and results-oriented NDIS Support Coordinator with a strong background in customer service to join our growing team. The ideal candidate will play a key role in connecting with NDIS participants, understanding their unique needs, and providing tailored support coordination services. This is an exciting opportunity for a motivated individual to make a meaningful impact in the mental health sector while earning a competitive salary with a commission structure.

Key Responsibilities:

• Engage with NDIS participants to assess their goals and support needs.
• Develop and implement individualized support plans in collaboration with participants.
• Actively promote and sell our support coordination services to potential clients.
• Utilize your sales and customer service skills to build and maintain strong relationships with NDIS participants.
• Actively obtain new client referrals through outreach efforts, networking, and strategic partnerships.
• Track and manage new client referrals, ensuring accurate and timely documentation.
• Achieve and exceed set monthly Key Performance Indicators (KPIs) related to new client acquisition and service delivery.
• Provide support to participants to increase their independence, social participation, and economic participation for better control of their lives.
• Assist clients, families, and carers to connect with services both mainstream and within disabilities.
• Develop, monitor, review, and report on your client’s NDIS plans and share progress with key stakeholders.
• Work within the funding allocated and regularly monitor and track billable coordination hours.
• Build and maintain relationships with our clients, their families, staff, peers, other services, and stakeholders.
• Work collaboratively with our team to ensure seamless service delivery.
• Stay informed about NDIS policies and updates to provide accurate information to participants.

Qualifications and Skills:

• Previous experience in the community sector and support coordination is preferential. 
• Understanding of the NDIS framework and support coordination.
• Proven ability to actively obtain and track new client referrals.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Passion for making a positive impact in the lives of NDIS participants.

Compensation:

• Base Salary: Competitive base salary commensurate with experience.
• Additional Performance-Based Bonuses.

Company Culture: At Reach Out Canberra, we foster a collaborative and supportive work environment. We believe in recognizing and rewarding the efforts of our team members. Joining our team means becoming part of a passionate group committed to making a difference in the mental health community.

Application Process: If you are a motivated individual with a passion for service and supporting others, we invite you to apply by submitting your resume and a cover letter outlining your relevant experience. Please include details of how your background aligns with the requirements of the role.

*Note: Applications without a relevant cover letter will not be progressed.

Application Deadline: 26/4/2024

How to Apply: Submit your application on Seek. Please include a cover letter.

Reach Out Canberra is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.