Address- Cisco switching, routing and wireless technology - Maintain, build and reconfigure existing Cisco sites
- Aruba switching, routing, authentication and wireless technology - Oversea new site deployment projects and initiatives
- Recommend and plan for alternative network technologies to maintain resiliency and capacity within operational budget
- Azure/AWS networking - Advise on integrations as required
- Palo Alto FWaaS - Propose configuration changes for new sites/projects
Service Delivery & Operations
- Perform and/or coordinate delivery of L2/L3 support for all LAN/Wi-Fi/WAN services to allocated markets
- Maintain a high level of engagement with Engineering team and Field Services and help the them to work efficiently with LAN/Wi-Fi/WAN service delivery, acting as first level escalation for your allocated markets' issues
- Manage relevant stakeholdsers particularly WAN provider
- Maintain comprehensive documentation for network architecture, processes and procedures
- Deliver according to agreed KPIs and compliant to policies, standards and guidelines while maintaining high performing service support functions
- Provide expertise guidance and required support on the deployment of IT projects and assigned tasks
- Prepare changes, analyse impact on production and communicate to IT Services team
- Manage LAN/Wi-Fi/RF/IoT devices
- Hardware procurements & lifecycle
- Install LAN/Wi-Fi hardware during projects
- Liaise with reseller / Cisco TAC / IT Crisis management for complex faults
- Site relocations
- Configuration changes for Regional / Global projects
- Maintain market tools and local applications
- Perform after hours activities to minimise business impact
- Maintain accurate inventory of network hardware in allocated market
- Request local and global Firewall comm matrix changes
Additional information
- Manage relevant stakeholdsers particularly WAN provider
- Maintain comprehensive documentation for network architecture and processes
- Manage LAN/Wi-Fi/RF/IoT devices
