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SalaryJoin a leading IT Support and Services organisation with a focus on the highest levels of customer service. The purpose of the Technical Alignment Manager role is being the standards and alignment evangelist for the end client.
In this role you will develop a technical relationship with clients to align them to process and outcomes coming up with creative solutions, with a "make it better Forever" mind set. Utilising your excellent stakeholder engagement, clear and articulate communication skills, and a drive to continuously improve for your clients.
Our client is looking for a "drop in resource" who is coming or has come straight out of a Managed Service Environment able to manage multiple networks at one time.
The role:
- Take ownership of Service Desk tickets where problematic (i.e. recurring problems)
- Manage tickets in queue, forward scheduling
- Communicate problems with technical issues or customer relationship
- Design and delivery of “standardised” quotes/solutions
- Documentation for post project or post TAM change
You will need:
- Must have experience within an MSP up to Level 2.5 Service Desk & Project departments
- Service ticketing systems experience (preferably Autotask)
- Remote monitoring & management systems experience (preferably N-Able)
- Infrastructure virtualisation technologies (HYPERV & Vmware)
- Infrastructure hardware (servers, storage, UPS)
- Microsoft Server operating systems (including AD, DHCP, DNS, RAS, RDSH, GPOs)
- Microsoft Exchange server (on prem & Online)
- Microsoft RDS & WVD environments
- Must have Microsoft Public Cloud environments (Azure, Modern Workplace, M365)
- Networking experience (TCP/IP, LAN/WAN connection troubleshooting, DNS, firewalls, NAT rules)
Please call Amanda Evans on PH: 8346 6716 for a confidential chat AND apply as per the prompts.
