Networks & Systems Administrator - Level 1

My client is expanding and looking for a passionate person who can join their business and grow with us moving forward. One thing for certain is this is not a boring position that you would have you sitting at a desk all day. My client actively take responsibility in all aspects of what they do, from the often not-always-straightforward supporting roles, to planning and carrying out work with projects on-site and ultimately finding solutions to problems. If you are looking for flexibility in a company that values expertise and promotes learning and growing in more than just the job description, we would very much like to hear from you.

Key Responsibilities

• Installation and support of on-site & cloud hosted communications services
• Assisting with projects each step of the way. Obtaining requirements from customers, configuring local or cloud-hosted PBX systems, provisioning & testing those systems
• Building call-flows, setting up voice-mails, automated messaging, ring groups/queues, failover etc.
• On-boarding new customers. Delivering phones and voice equipment on-site, providing basic assistance & training and ensuring everything is up and running
• Basic troubleshooting and/or repair of physical cabling issues with the assistance of the rest of our technical team
• Taking phone calls and providing support to clients. Lodging and actioning support tickets & emails with assistance from our techs
• Creating and supporting documentation related to voice systems for customers
• Troubleshooting voice communication, from physical faults to registration and call quality issues
• Working with the rest of the team, ensuring we can all deliver to a high standard

Desirable Skills and Experience

• At least 3 years in a similar role with a high focus on VoIP based & traditional PBX voice systems
• Highly familiar with setting up and managing customer accounts and call flows
• Excellent troubleshooting & fault finding abilities. Ability to think on your feet and work towards solving problems that may not always be expected
• Clear verbal and written communication with clients and staff members
• Knowledge of Data Networking including Switches, Firewalls, DHCP, VLANs, VPNs, etc
• Strong focus on customer service, in-office as well as in-person
• Flexibility in your role, able to assist the team when required
• ACMA Open Registered Cable License is desirable but not essential

Package Includes

1. Total remuneration will depend on individual skills and experience and will incorporate all legislative requirements
2. An opportunity to learn and develop skills in a company of dynamic and highly skilled people that excel in Voice & Internet service delivery
3. Fuel, training courses, complimentary mobile and Internet services