New Position: Entertainment Travel Coordinator

Job type: Travel Specialist

Location: Australia

In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world – to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.

We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.   

At TAG, our company values matter.  We appreciate our staff working as a Team, having Ambition and being Genuine.  

You will have a passion for the job you do, as well as a drive to want to do better – in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!  

As an Entertainment Travel Coordinator, you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:  

• Provide high level of customer service and coordinate all aspects of the management of client travel requirements
• Assist with bookings for air, hotel, rail, ground and ancillary reservations, to ensure all requirements meet client expectations
• Handle all delegated tasks within the given timeframe, ensure thorough understanding of given tasks and respond to all communications and correspondence proactively, promptly, efficiently and accurately – ensuring SLAs are met for clients and TAG's high standards of servicing are met
• Process administrative tasks related to enquiries, requests, bookings and ticketing with the highest standards and quality documentation
• Ensure bookings related to air, rail, hotel and/or other ancillary reservations meet company and client expectations
• Build knowledge and understanding of fares, negotiated contracted fares, ticketing and reissues
• Provide support in logging client and supplier favors and reporting and investigating errors or client complaints to seek satisfactory resolution
• Accurately and efficiently field all enquiries and requests from the clients
• Communicate any areas of concern regarding workload, client needs and/or training needs to the line manager/ or supervisor
• Work towards building knowledge and confidence in all aspects of Entertainment Travel  
• Adhere to PCI regulations in accordance with company policy
• Assist in training of new staff at assistant-level
• Assist with training TAG Academy staff in all areas
• Positively promote TAG to assist with future growth and development of the business
• Maintain good client and supplier relationships and retain accounts and agreements, ensuring the highest standards and levels of service are always delivered with a personalised and individual approach to each client
• Negotiate the best rates from suppliers and actively seek to maximise savings, increase company profitability, reduce client expenditure and communicate the savings achieved 
• Complete any other general administrative task as required
• Perform other duties as assigned

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.  

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements ‘outside of office hours’ to manage time zones and other work commitments. As a Entertainment Travel Coordinator there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important. 

• High School Diploma or equivalent
• AA/AS or BS/BA degree
• Minimum one year of experience as Travel Assistant or equivalent travel agency experience (2-3 years preferred)
• One year of experience with GDS (Galileo preferred)
• Ability to adapt to a changing environment, to work in a pressurised and demanding environment, to work to agreed deadlines and be able to prioritise workload
• Intermediate proficiency in Microsoft Suite
• Strong verbal and written communication skills 
• Must be organised and detail oriented
• Ability to work independently and within a team environment
• Ability to accept instructions or directions and see through to completion
• Ability to multitask
• Excellent customer service skills internally and externally

This is a full-time role (37.5 hours per week) based in our Gold Coast, Sydney or Melbourne office. Since March 2020 we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.  

You will report into the Team Lead, who is based in Sydney or Melbourne. There are other regional teams based in Singapore, UK and the US that you may work closely with, too.  

As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you: 

• Competitive salary DOE
• Wellness/EAP programme
• Employee discounts

We are also committed to offering an equal opportunity for all employees and applicants.

We want to know a bit about you.  Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to ******@tag-group.com. 

And before you press send, please make sure you’re eligible to work in Australia!