New Position: Senior Entertainment Specialist

Job type: Travel Specialist

Location: Australia

In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world – to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.

We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.   

At TAG, our company values matter.  We appreciate our staff working as a Team, having Ambition and being Genuine.  

You will have a passion for the job you do, as well as a drive to want to do better – in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!  

As a Senior Entertainment Specialist you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:  

• Independently manage client travel requirements, including VIP client travel requirements, while anticipating and understanding individual client preferences and needs
• Analyze all inquiries and requests received from clients and provide expert advice on the best options to offer
• Formulate complex, logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met.
• Fully service all VIP enquiries, requests, bookings and ticketing with the highest standards and quality documentation
• Ensure all air, rail, hotel and/or other ancillary reservations meet company and client expectations, ensuring client and booking files are maintained in relevant systems
• Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service; mitigate any financial loss through individual and avoidable error
• Operate in accordance with client service level agreements (SLAs) and TAG policies and standards
• Action all required company tasks and client or supplier processes in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members
• Process complex reissues and pricing records accurately and manage Quality Control (QC) procedures and tasks
• Manage and successfully deliver profit and sales targets in relation to own client portfolio, continually looking for opportunities to maximise revenue and margin
• Negotiate the best rates and deals from vendors to reduce client expenditure; assess all potential revenue and income streams for maximum company profitability
• Process administrative tasks including accounting queries from both the client and finance department through to final reconciliation; assess client credit levels, if applicable, and work in conjunction with the finance department to ensure payments are received
• Complete all TAG systems and respond to all communications proactively, promptly, efficiently and accurately
• Ensure all PNRs Galileo are correct and fully completed
• Log all client and supplier favors accordingly 
• Adhere to PCI regulations in accordance with company policy
• If required, accompany client on the tour/production to provide client support during the tour/production and ensure client satisfaction, if assigned
• Act as a mentor to the junior members of the team, share knowledge and assist with training as required, including new starters and TAG Academy  
• Demonstrate professionalism, attention to detail adhere to service level expectations in your day-to-day dealings with clients; escalate any issues or concerns in a timely manner to Team Leader 
• Develop and maintain positive and valuable relationships with key vendors relevant to TAG’s client base and support the PSP program; attend presentations, networking events, site visits and functions, with any related activities carried out and followed up as necessary 
• Retain accounts and agreements, ensuring the highest standards and levels of service are always delivered with a personalised and individual approach to each client
• Share business opportunities with the commercial team 
• Proactively seek ways to improve functionality of the entertainment team; suggest ideas for improved practices locally and companywide

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.  

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements ‘outside of office hours’ to manage time zones and other work commitments. As a Senior Entertainment Specialist there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important. 

• BS or BA degree OR in lieu of education, equivalent combination of education and directly related experience.
• 4+ years of relevant travel consulting experience within a travel agency, managing high demand clientele  
• Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues
• GDS experience (Travelport preferred)
• Versed in booking flights, hotels and good understanding of published airfares
• Experience handling VIP, touring, film, theatre, production or media clients and/or group travel

This is a full-time role (37.5 hours per week) based in our Gold Coast, Sydney or Melbourne office. Since March 2020 we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.  

You will report into the Team Lead, who is based in Sydney or Melbourne. There are other regional teams based in Singapore, UK and the US that you may work closely with, too.  

As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you: 

• Competitive salary DOE
• Wellness/EAP programme
• Employee discounts

We are also committed to offering an equal opportunity for all employees and applicants.

We want to know a bit about you.  Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to ******@tag-group.com. 

And before you press send, please make sure you’re eligible to work in Australia!