AddressAs the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Intercontinental Melbourne the Rialto is located on legendary Collins Street in the heart of Melbourne’s Central Business District. This heritage and stylish property is one of the city’s leading world-class hotels.
Our hotels never sleep. So, we’re looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.
Your day to day
- The reconciliation of the day's trading for the hotel.
- The preparation of daily reports and balancing of all credit cards and room charges.
- Attend to guest needs and requests during your shift.
- Conduct the Night Audit process as per Night Manager’s checklist.
- Ensure all Credit Card Terminals have balanced.
- Complete and distribute appropriate reports to the relevant departments as per Night Audit checklist.
- To ensure the security of all cash handling within the hotel ensuring procedures are followed and all documentation is completed with all transactions.
- Identify and correct any discrepancies in charges posted to guest folios.
- Provide a variety of guest services including but not restricted to - Kitchen, Room Service, Housekeeping, Maintenance, Reception and Reservations.
- Complete cash balancing and banking documents daily.
What we need from you
- Excellent customer service and communication skills
- Be a team player, be self-motivated, Take ownership
- Relevant experience in a Hotel Reception or Front Office
- The ability to work professionally under pressure
- Reporting and analytical skills are essential to ensure the accuracy and timely preparation of all night audit paperwork
- Knowledge of Opera is an advantage
- RSA & Food Safety Certificate is a must
- The passion for providing every guest with a positive experience
- Consistent pride in your grooming and presentation
What you can expect from us
We give our people everything they need to succeed. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:
- Free duty meal on shift
- Paid birthday leave and proactive health days
- Popular hotel perks and discounts on our IHG Hotels for accommodation, food and beverage
- Be part of a supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills.
- Provision of laundered uniform, commitment to staff development, internal promotions, and the chance to work with a great team of people
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
