Address
Form of workMonde Nissin Australia (MNA) – the home of iconic Australian brands including Black Swan, nudie, Wattle Valley, Peckish & Quorn. As an established business in the FMCG space, we are achieving big things and have a strong commitment to continuous improvement!
- Collaborative, inclusive and engaging culture with a genuine commitment to our people!
- Reward & Recognition program to acknowledge the hard-work and dedication of our teams!
Reporting into the nudie Head of Operations, the nudie Receptionist & Customer Service Officer will play a pivotal role in essentially being nudie's front of house - overseeing Reception, Administration, Customer Service & Quality Assurance. As the face of our exciting business, we are looking for a professional, welcoming and bright presence who will maintain the site morale with their positive attitude and ensure customer satisfaction.
Please note this is a full-time, permanent position based out of our Eastgardens nudie site; however, we are open to exploring part-time hours for the right candidate.
Key Responsibilities:
Reception & Office Coordination
- Ensure guests are welcomed and attended to in a timely manner and adhere to health and safety requirements.
- Direct all phone calls and incoming deliveries accordingly.
- Act as a helping hand for new employees with office setup
- Be a coordination guru for internal and external meetings, conferences and functions.
- Assist with staff celebration activities, gifts and social events as required.
- Maintain tidiness throughout the stationary areas, kitchen, fridges, coffee machines & meeting rooms, and coordinate the contract cleaners.
- Create purchase orders for consumables such as stationary and basic office and kitchen supplies.
- Organise couriers and freight forwarders as required.
Customer Service:
- Assist customers with product enquiries and obtain information as requested.
- Work with the Customer Service department with order entry when required.
Quality Assurance:
- Take complaint calls and act proactively to resolve
- Ensure correspondence to caller is sent by COB the following day
- Log any complaints made in the QA register
- Notify QA team accordingly
To Succeed With Us You’ll Need:
- Clear communication skills with the ability to build relationships across various stakeholders
- Experience working in a similar environment as a Receptionist and/or Customer Service Officer
- Strong knowledge in MS Office applications and/or ERP systems
- Proven ability to work autonomously
- A bright and friendly demeanour
- Proactive thinker who takes charge of situations and can handle difficult situations in a professional manner
- Strong organisational skills
- An eye for detail
The Perks – We Can Offer:
- Competitive salary
- A collaborative, inclusive and engaging culture with a genuine commitment to our people
- Wellbeing days to put yourself first and recharge
- Reward & Recognition program to acknowledge the hard-work and dedication of our teams
- Bi-monthly Townhalls to bring our teams together and drive engagement
- Access to Benestar – a complimentary counselling service available 24/7 to our teams
- 10 weeks paid parental leave for primary carers
- Access to complimentary annual Vaccination shots and skin checks
At Monde Nissin Australia, we are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and encourage women and Indigenous candidates to apply.
At Monde Nissin Australia, we are gearing up for a big year and exciting times ahead. If you are ready to excel in your career and come on this journey with us, don’t wait – APPLY NOW!
