Office Administrator

THE ROLE

• Location: MQ Health Clinic building, North Ryde

• FTE: Full-time, fixed term until 30th June 2025, with the possibility to extend. 

• Salary: Up to $70,000 + Super, with access to comprehensive salary packaging via Maxxia

THE ROLE

We are seeking an experienced Office Administrator and all-rounder to join the MindSpot team. Assist the Clinic Support Manager with the provision of high-level administrative support ensuring that the day-to-day operations of the clinic are completed efficiently and accurately. The position requires a firm commitment to excellent customer service. The successful candidate will be motivated and adaptable, with a broad range of skills. Option to be a hybrid role, working minimum 3 days in the office, 2 days at home. The main focus of this role is clinic support, with the opportunity to support other departments including executive support. 

KEY ACCOUNTABLITIES (but not limited to)

• Act as the first point of contact for general administration enquires in a professional and timely manner or escalate as required

• Enter patient referrals into the MindSpot database with high attention to detail, accuracy and confidentiality.

• Preparing patient packs, including mail merges, stuffing envelopes, printing labels, sorting booklets and brochures and other required documents. 

• Assist with the development and distribution of rosters in a timely and accurate manner including managing change requests, leave adjustments and shift coverage.

• Be a member of the WHS committee, responsible for WHS inspections, creating and sending safety briefings to the team and collaborating closely with the MQ Health WHS team. 

• Email and calendar management, including scheduling meetings in-person, via TEAMS  and Zoom, drafting agendas and taking minutes of meetings.

About MindSpot  

As a part of MQ Health, MindSpot is an internationally recognized translational research group. MindSpot's vision is to build an emotionally resilient world using technology to improve access to, and quality of mental health services. MindSpot comprises of a research clinic (eCentreClinic, www.ecentreclinic.org), a national online mental health service (MindSpot

Clinic, www.mindspot.org.au), and a state-based virtual mental health service for GP referrals called MindSpot GP. These clinics serve more than 25,000 patients each year.

Visit our website: https://www.mindspot.org.au/about-mindspot

At MQ Health we unite the best clinicians, the most qualified researchers and the most dynamic teachers to lead the development of health and medical education and practice in Australia. We are Australia's first fully integrated university-led health sciences centre, combining excellence in clinical care with teaching and research. MQ Health brings together Macquarie University Hospital, the MQ Health Clinics and the Macquarie University Faculty of Medicine, Health and Human Sciences.

MQ Health's integrated approach delivers holistic patient care and treatment informed directly by world-renowned research and continuous learning for improved patient outcomes, enhanced student experiences and more and better research.

TO APPLY

To be considered please provide your resume along with a cover letter, addressing the required skills and experience. Applications without a cover letter will not be considered. 

• Previous administrative experience within a strong client-focused environment.

• Excellent verbal and written communication skills and ability to liaise with a wide range of internal and external stakeholders.

• Proven ability to handle sensitive and confidential information with absolute discreet and maturity.

• Demonstrated experience prioritising high volume workload and flexible approach to undertake various of tasks. 

• Highly developed organisational and time management skills.

• Display exceptional attention to details with high accuracy

• Demonstrated reliability, initiative and problem-solving abilities.

• Proficiency in MS Suite.

• Empathetic and pleasant telephone manner with a willingness to engage patients by phone.

• Commitment to uphold and be a steward of the Mission, Vision and Values of MQ Health.

Role specific requirements:

• Immunisation requirements - evidence of COVID 19 vaccination or medical exemption

• Criminal History Check

Specific Role Enquiries please contact Lisa O'brien, Clinic Support Administration Manager at *************@mq.edu.au 

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

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