Address
Form of workUtilize your organizational skills to excel in this diverse role and be responsible for managing all client service processes!
If you’re a highly organised and motivated action taker, and love working with a fun and hardworking group of people – the search is off as this is the perfect role for you!Your new role:
Working with some of the best in the business, you will be responsible for the day-to-day client service and workflow processes. As an integral part of the business, your opinions will be valued, and you will be strongly supported by the Directors and wider team.
In pursuit of the role, you will:
- Act as the first point of contact for both internal and external stakeholders, providing a high quality of care to everyone you encounter, both face-to-face, email and phone.
- Manage and actively monitor the end-to-end scheduling and completion of jobs to meet and exceed client and business expectations, including the allocation, prioritising, processing, and delivery of work to clients using Uptick asset management software.
- Liaise with all key stakeholders and answer customer enquiries, addressing any potential written and/or verbal complaints and offering amicable feedback.
- Liasing with Strata/Property Management and tenants to arrange inspections and service calls.
- Preparing quotes in Uptick Software
- Review of purchase order receipting, preparation of quotes, processing invoices, obtaining approvals, and ensuring processing is accurate and completed in a timely manner.
- Issuing compliance documentation to clients when necessary.
- Play a proactive role in identifying areas for improvement and implementing innovative and effective change when needed, including systems, policies, and procedures.
- Organizing and recording Vehicle Maintenance.
- Sourcing Supplies for trade work.
- Maintaining databases, customer files and business records using Uptick and Xero
- Assist with day-to-day ad-hoc tasks to contribute to the overall running of the business.
- You’re a competent professional with experience working in process improvement – having previously worked in Fire Protection or similar trades would be a bonus.
- Be comfortable in working both in a team and autonomously.
- Fluent in English, and an effective communicator, both written and verbal is essential.
- Equipped with a growth mindset and a can-do attitude, you’re not afraid to think outside the box to find solutions.
- You have a good aptitude for software, systems and technology and proficiency in Microsoft Office. Though not a deal breaker, exposure to Uptick and Xero would be advantageous.
- You’re excellent at managing your own time and schedule, you thrive in a busy environment, and you don’t need someone watching over your shoulder to get things done.
- You have a meticulous eye for detail, you’re not afraid of paperwork, and you certainly don’t like to put things off until later.
- Must have your own transport, as not easily accessible by Public Transport.
- You have full Australian working rights as sponsorship will not be offered for this role.
Sure Fire Services is a commercial and residential fire protection company based on Sydney’s Northern Beaches, providing clients with a range of services including inspections and testing, installations, training and maintenance.
In maintaining a friendly and relaxed work environment, Sure Fires love working with caring, like-minded people who are looking to commit to the company long-term and really grow within the business.
Join our legendary team:
If this sounds like the perfect opportunity for you, please apply online now. Or, for a confidential discussion, please contact Rob from Allan Hall HR on 0482 085 009.
Please note: Only successful candidates will be contacted for the next stage of the recruitment process. Thank you for your understanding.
