Office Manager - Rosebud, Narre Warren And Hampton Park

We have an opportunity for the position of Office Manager in the following offices in the Melbourne 2 District.

• Hampton Park office - Preparing 500 plus returns.  Seasonal office with the opportunity to become a year round office with reduced hours in off-season.
• Narre Warren - Preparing 1000 plus returns.  Year-round office with reduced hours during the off-season period.
• Rosebud office - Preparing 1200 plus returns.  Year-round office with reduced hours during the off-season period.

If you're looking for a new challenge and believe you have what it takes to be a successful Office Manager, this may be the role that can take you there.  If you can think of someone else who might possibly be suited for this type of role, please let them know.

As an Office Manager you will be:

•  Required to be available for a minimum 38 hours per week during peak tax season.
•  An experienced tax consultant, gained over a minimum amount of tax seasons.
•  Professionally presented.
•  Articulate and customer focused.
• A strong communicator setting a clear direction on office goals and team performance.

The Office Manager must:

• Have a high level of computer literacy, interpersonal skills and proven quality tax preparation skills.
• Demonstrate the ability to develop others.
• Have attended and continue attending H&R Block’s Tax Training plus all other training requirements.

• Drive growth in the number of tax returns, volume, contribution margin and labor productivity, in line with the office plan.
• Provide coaching and mentoring to all Associates within their office, to ensure we truly understand our clients’ needs and deliver the right solution.
• Develop a repeat and referral culture by providing a professional service, at all stages of the sales process.
• Promote ‘Specialised Advisory Services’ to add value to the client experience.
• Drive team motivation through effective communication and sales hustle.
• Execute Marketing plans including, National programs, and Local Area Marketing and community engagement activities.
• Ensure that the office and team members are always presented at the highest standard

• Tax returns, volume, contribution margin in line with the office plan.
• Net Promoter Score (NPS) target as defined.
• Compliance with the ‘office review action’ plan.
• Number of referrals to Special Advisory Services

Applications close 13th May 2024
For more information or to send your application please contact Samira Shaikh at *******@hrblock.com.au