AddressCELOTTI WORKFORCE are actively seeking a Revenue Officer to work for a reputable Northern Territory Government-Owned Corporation in Darwin, NT 0800.
CELOTTI WORKFORCE are actively looking for a Revenue Officer to work for a reputable Northern Territory Government–Owned -Corporation, located in Darwin City, Northern Territory 0800.
Length of contract: on-going
Hourly wage: $52.93
PRIMARY OBJECTIVE
Ensure the provision and promotion of a high-quality standard of customer service and data management to meet the expectations and requirements of external and internal service delivery in line with the Corporation's strategic direction.
KEY RESPONSIBILITIES
- Responsible for billing customer usage for scheduled monthly and quarterly reads and customer-requested reads. Ensure customer billing details and meter data are accurately updated and maintained on computer systems. Investigate and follow up on missing or conflicting billing and meter data. Advise customers where usage patterns have changed and investigate anomalies.
- Maintain and promote a high standard of quality customer service including timely response to all customer complaints and enquiries and call center operations.
- Participate in the review, development and implementation of customer service procedures and policies to ensure the goals and objectives of the organization are achieved.
- Carry out duties according to the corporation's safety and environmental policy, safety principles, corporate values and behaviours.
- High-level computer literacy skills including experience in the use of computer-based customer information systems, experience using word processing and spreadsheet packages with demonstrated experience preparing reports, investigating data anomalies and problem-solving.
- Detailed knowledge of billing and revenue collection procedures, with proven ability for numerical accuracy and attention to detail to ensure accuracy of account and customer transactions.
- Knowledge of the requirement to maintain confidentiality at all times and promote a positive public image of the Corporation.
- Demonstrated interpersonal, verbal and written communication skills, including the ability to interact effectively within a multi-skilled and culturally diverse work group with a specific focus on achieving positive outcomes through the establishment of effective relationships built with both internal and external stakeholders in a Business to Business environment
- Proven experience in the development of efficiency improvements, growth opportunities and continuous improvements within the workplace.
- Experience of working in a public contact environment to deliver a high-quality standard of customer service including cash handling and front counter functions.
If you believe you’re the right person for this role, please click APPLY, or contact CELOTTI WORKFORCE on 1300 235 688. Alternatively, email your resume to: *******@celotti.com.au.
About Us:
CELOTTI WORKFORCE is a specialist provider of temporary and permanent blue and white-collar staff to the building, infrastructure and resources sectors across Australia. We seek the highest calibre candidates for our assignments which span small to major engineering and construction projects and mainstream operations in our select sectors.
Supporting Diversity:
CELOTTI WORKFORCE is an Equal Opportunity Employer. We believe in strength through diversity. We are committed to providing an inclusive, respectful and fair working environment; encouraging applications from women, Aboriginal Australians and Torres Strait Islanders, and people of all backgrounds and beliefs to apply for our positions.
