The OpportunityThe
Hardware Asset Management Specialist will be responsible for
Hardware Asset Management lifecycle operational activities within the Hub and for ensuring Hub teams update and maintain assets in accordance with defined processes, operating procedures and policies.
What you'll do:Responsibilities of this role include (but are not limited to):
- Provide management of the Configuration Management Data Base (CMDB) to record and manage inventory details of Hardware Assets and the relationships of those assets to services (Configuration Items) throughout their lifecycle, including reviewing dependencies and attribute mapping.
- Ensure procured and leased assets are maintained through Hub operational alignment to processes, standard operating procedures, and policies.
- Work in alignment with procurement to ensure timely ordering and delivery of assets to meet service levels and provide a positive user experience, especially for onboarding and to ensure business productivity resulting from break/fix, (typically Task and/or Incident driven activity).
- Manage asset lifecycles by determining which assets have reached the end of life and need to be replaced (ensuring end-of-life hardware is returned). Execute refresh activity through established operational processes.
- Make sure asset disposals are executed according to the defined policies to meet security controls and compliance standards.
- Validate assets created through Advanced Shipping Notices in readiness to receive incoming deliveries and manage onward deployment.
- Perform verification and audit of CMDB content, compare Hardware Assets with actual inventory, initiate corrective actions and track through to completion.
- Work in alignment with projects for activities relating to facilities management (office open, move, close) to validate/adjust asset records and site information as necessary.
- Support the Change Enablement close-out process to ensure all assets have been updated prior to any Change being closed and corrections are made locally i.e., through Hub operations executing the Change.
- Through local governance and by preparing detailed audit information and operational metrics analysis, (using PowerBI dashboards as the single source of truth), highlight operational gaps and issues that require focus, and ensure these are addressed as required in alignment with ITSM practices.
- Where processes and/or operating procedures may need adjusting to drive improvement, raise as required to ITSM Practices and provide feedback/inputs as necessary.
- Support transitional activities as operations are internalized and share Knowledge as required.
About YouWe anticipate that you will have skills and experience in the following areas or be able to demonstrate progression towards achieving.
Required- A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.
- 3-5 years of experience working in an ITIL-aligned operational role (Asset Management or similar).
- Solid knowledge and experience of ServiceNow.
- Enthusiasm and dedication to drive continual improvement and, or change.
- Excellent analytical and communication (both verbal and written) skills.
- Experience of working on (and exceeding) Service Level Agreements.
- Process-orientated with a methodical and planned approach to achieving goals.
- Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.
- Be comfortable with ambiguity, thrive on change and engender a collaborative approach.
- Act as an advocate for the IT Organisation both externally and internally.
Preferred- Bachelor's degree in information technology or a related field.
About WSPWSP is one of the world's leading engineering professional services firms, bringing together approximately 6,000 talented people across 15 offices in Australia. We are technical experts who design and provide strategic advice on sustainable solutions and engineer projects that will help societies grow for lifetimes to come.At WSP, we want you to embrace your curiosity and work in a culture that celebrates different perspectives. With access to global scale and reach, you'll connect with the brightest minds in the field to make the best work of your life.We want here to be a place where you'll always find new ways to grow - where you'll design your path and do what truly matters to you.We believe that in imagining a better future for us all, you'll imagine a better future for you.To find out more about our commitment to the health and well-being of our people, and the programs we've designed to help you thrive click here: .Think this could be the opportunity for you? Apply now to begin your journey with WSP.Imagine a better future for us all - and a better future for you.WSP. With us, you can.
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