Address
Form of workOur client is a worldwide well-known and highly respected brand in the electronics industry. With expansion to their business, we have now an opportunity for an experienced AR Officer to join the team.
The role:
Manage Direct to Consumer (D2C) transactions on E commerce & online related accounts with their corresponding Payment Gateways.
AR management:
- Manage BPO (Outsourced IBM team) team to allocate the daily settlement fund from the Payment Gateway providers
- Daily ledger review on E commerce account and associated Payment Gateway accounts to identify abnormal posting
- Report to Management on incorrect billing, flagged orders and/or any other failed orders
- Report to Management on Payment Gateway charge backs and manage dispute cases on daily basis
- Recommend process improvements based on identified gaps in system or process, to reduce outstanding items.
- Ensure outstanding transactions (debit & credit) on Ecommerce and Online related Accounts are cleared before 32days overdue to meet KPI
- Prepare Cash forecast for Ecommerce and Online related Accounts
- Engage with Customer service team to conduct call investigation
- Engage with the collection agent for debt recovery
- Lodge fraudulent cases to relevant Government and Internal systems
- Submit bad debt Write off requests as per company policy
- Provide System and testing support for all online portal projects. Working with various internal and external stakeholders, e.g. Process Innovation, E commerce, business units, regional and HQ teams.
- Identify system (hybrid/payment/NERP) errors and work with stakeholders to resolve and clear.
- Support & follow up error tickets to managing partner (Accenture)
- Report weekly, all outstanding transactions & clearing plans, as per internal policies and guidelines.
- Escalate major issues regarding overdue debt level, Operations issue, etc. and submit recommendations of improvement
- Other adhoc task as directed by management
- Minimum TAFE certificate, major in accounting/Business/E commerce
- Advanced reconciliation experience
- Backend System experience (SAP, Hybris, Payment gateway)
- Generous discount on company products
- Access to discounts and special promotions with retail partners
- Hybrid working arrangement 4 days in the office 1 from home
- Access to wellbeing platform
- Heavily discounted gym membership
- Onsite parking
Operating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
