Operation Support Manager

We are looking for a Passionate and Dedicated Operational Support Manager to join our Team! About Bankstown Sports Club Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 170,000, employing over 540 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.The Group operates seven clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower. About the RoleHere at Bankstown Sports Club, our Operational Support Managers are not just managers on the floor, professionally and eloquently handling issues as they occur. Our OSMs are so much more than that and have the opportunity to not only own the smooth running of operations during trade, but also have the empowerment to voice proactive strategies to better employees and customers. We are seeking a natural leader who is motivated and passionate to join the day-to-day management team at Bankstown Sports Club. Reporting to the Operations Manager, you will take charge in ensuring customer service excellence, employee engagement and development, effective cost controls and innovative strategy development. This is a busy and hands-on position and will require an individual who will lead by example and contribute to the success of the club. Key Responsibilities:Creating a work environment that promotes teamwork and recognitionEnsure the provision of customer service excellence to members and guestsManaging and leading the efficient and effective running of the clubLeading, developing and motivating staffPerformance managementEnsure compliance with Federal, State & Local laws and regulationsManage compliance with RSA and RCG on the premisesWork Health & Safety responsibilitiesHandle all escalated customer queries and complaints About YouWe are seeking an individual who thrives in a fast-paced environment with the following:Previous management experience, preferably in hospitalityA passionate for delivering excellent customer service A willingness to build long-term relationships with customers Impeccable grooming, presentation and communication skillsDemonstrable ability to work both independently and in a team environmentFlexibility to work a rotating roster, as this department operates 24 hours a day Why do you want this role?Be a part of a culture that celebrates your success, where we help others to succeed and are driven to find a way to make our challenges work for usJoin a supportive and modern team built on teamwork, empowerment of others and transparencyParking - free, secure underground car parking (plus a discount on car washes)Daily Meal Allowance to be used in venue on delicious meals and beveragesAdditional Wellbeing Leave each year on top of all other accrualsOngoing in-person, on-the-job, and online opportunities to stretch yourself and continue your growthRewards & Recognition – We acknowledge the hard work of our people and like to reward accordingly How to ApplyPlease submit a resume and along with an optional cover letter outlining your suitability for the role matched against the responsibilities and essential skills and qualifications contained in the position description. If you are ready to take on a new challenge, thrive in a fast-paced environment and are dedicated to creating exceptional experiences for both employees and customers, apply now!