AddressAptella are looking for a Support Technician to join their team based in Silverwater. This is a full-time role reporting to the Support Services Manager. The primary objectives of this role are to provide support to customers in relation to service, hire and sales of GIS/Mapping, GPS, Total Station, Machine Control and Software solutions.
Ideally you have a background in Surveying or similar discipline and have a strong interest in technology.
This role is also subject to a pre-employment medical assessment and police check.
Key responsibilities will include:
- Providing technical phone support
- Managing support Cases within Case Management Framework
- Field Support for Geospatial products and Machine Control products
- Internal Support for Field Services Team
- Assisting Pre-Delivery Team Leader in setting up Hire Equipment and Geo-Spatial deliveries
- Assisting Field Services Scheduler with field service requirements and scheduling
- Customer liaison to assist with delivery requirements and system setup.
- Delivery of Training to customers on Geospatial Products
About you:
To be successful in this role, you will have the following attributes:
- Experience with surveying practices, techniques and concepts
- Experience with survey data preparation and various software packages
- Background in GPS & 3D Machine Control
- Excellent communication and organisational skills.
- Strong attention to detail.
- Team oriented, excellent interpersonal skills and positive outgoing personality.
- Goal oriented, outcome focused, performance driven.
- Ability to build and manage relationships.
- Sound computer skills and ability to use Microsoft Office applications.
- Display a high degree of professionalism and positive attitude.
- Strong technical aptitude
- Able to work independently with minimal direction.
- Ability to build and manage customer relationships and expectation.
Why join us?
Aptella is a company with an inclusive and collaborative working culture. With an 82% employee engagement rate, we are the place to work.
You will be working with evolving and emerging technology as well as great people who are very capable and passionate about what they do. Aptella believes in diversity of thinking so you will have the ability to make an impact no matter what role you are in.
Aptella provides continuous development for all employees, career progression, reward and recognition, flexible working days and hours, hybrid work (work from home and office), generous parental leave provisions, salary sacrificing benefits, travel and a wellness programme.
Aptella strives for excellent service delivery and taking pride in what we do. If you share these passions in your career, we would like to hear from you.
Aptella is an equal opportunity employer that values diversity – we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery. We encourage all suitably qualified applicants to apply.
