Operations Admin Assistant - International Sales

Amazing opportunity to join a dynamic and well-established Australian and International brand. They are looking for an enthusiastic, motivated Administration Guru to join the team based in Mitcham in the eastern suburbs of Melbourne. 

You will love detail, being organised and working across many stakeholders and departments. Experience in a production, logistics or an importing role, could make this a great match for you. If you have been an excel expert within a head office environment this is an excellent opportunity to join a growing business that is outgoing, dynamic and expanding both here and overseas. 

You will be customer focused, driven by attention to detail, perseverance and integrity. You will have great admin skills and like leading your own day across many different tasks. A critical thinker, you will be able to make decisions & problem solve without supervision, and then implement.The leadership team in this organisation is supportive and effective, whilst being focused on work-life balance. You will be in the office everyday, however there is flexibility for a 9-3pm work day.

Culture, flexibility and fun are key to this company culture. This is a role for a person ready to move into a dynamic business, where everyday is different for you. Reporting to the International Sales Manager, your verbal and written communication skills are excellent.

Role Description:

Order Processing

• Receive and review incoming orders. (EDI and/or Email)
• Enter orders into the system accurately and efficiently.
• Verify order details such as product codes, quantities, pricing, and shipping addresses.
• Send orders to external logistics warehouse with required information and documentation, using customer portals where required. 
• Coordinate with other departments to ensure timely fulfillment of orders.
• Resolve any discrepancies or issues related to orders.

Logistics Coordination:

• Coordinate shipping and receiving activities, ensuring accurate documentation. 
• Coordinate and execute transportation, shipping, and delivery schedules to meet customer demand.
• Coordinate communication between departments and ensure timely responses to inquiries.

Communication and Customer Service

• Communicate with customers regarding order status, shipping updates, and any issues that may arise.
• Provide excellent customer service by addressing inquiries and resolving problems promptly.
• Maintain accurate records of orders, shipments, and inventory transactions.
• Generate reports on order processing and shipping activities as needed. 

Process Improvement

• Identify opportunities to streamline order processing and shipping procedures.
• Collaborate with team members to implement efficiency improvements.

Favourable Experience and skills

• Previous experience with Pronto
• USA related portals
• EDI systems
• Experience in administrative support or operations coordination role.
• Strong organizational skills with the ability to multitask and prioritise workload effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to adapt to changing priorities and thrive in a fast-paced environment.
• Attention to detail and a commitment to accuracy in all tasks.

Play a key role in driving operational excellence and supporting the growth of a dynamic organisation. If you're ready to take on a exciting and rewarding role in Operations Administration, please send any queries or your CV to;

*******@planningtalent.com.au 

or call 0451 728 ***