Operations and Client Relationships Manager

About the Company

We are a national service provider, providing installation services to major Australian electronics and appliance retailers.

We pride ourselves on our commitment to providing a high standard in customer and installation services.

The customer service team is seeking a motivated and experienced Operations and Client relationship manager to join our friendly team at our Head Office in Tullamarine, VIC, on a full-time basis 9am to 5pm Monday to Friday with occasional overtime and weekend work. 

The position involves

1 Supervision of Staff

• Ability to oversee and assist in the daily operations of the business.
• Manage staff ensuring proper time management and procedures are adhered to.
• Implement procedures to streamline daily operations.
• Assist and guide staff when confronted with the escalation of a problem.

2 Supervision and recruitment of Subcontractors

• Building teams of subcontractors across all states as work volume increases.
• Monitor performance and standards of workmanship from subcontractors.
• Provide guidance and support to subcontractors, to ensure a great customer experience.

3 Client Relationship Management

• Build and maintain strong relationships with key clients and retail partners.
• Work closely with clients and assist solving problematic situations that may arise.

We are looking for someone who demonstrates

• Proven management of subcontractors.
• Proven management of team members.
• Excellent relationship-building and interpersonal skills.
• Excellent phone manner.
• Excellent communication skills.
• Demonstrate ability to work independently and collaboratively in a team.
• General AV and Whitegoods installation experience preferred.

This is an excellent opportunity to work in an established and growing business.

Please attention and submit your CV and covering letter to

Joe Maccarrone 

*****@gapaus.com.au

No agencies please – we have got this one covered!