Operations Coordinator

• Full time – Permanent Role  
• Salary starting at $71,554 plus superannuation 
• Great work-life balance | Flexible working options available 

Are you looking for an organisation that supports staff through career development and flexible work options? 

Do you want to escape the city life and experience the regional lifestyle?  

Wodonga Council supports its staff in accessing genuine flexible work and leave options including flexible start and finish times, paid parental leave arrangements and purchasing additional leave.   

Want to read more about life in Wodonga? Click here or visit our website here. 

Wodonga Council is dedicated to providing high quality services across the community.  

We are a values-driven organisation that is committed to building healthy and engaged teams which benefit from our flexible work options, health and wellbeing initiatives, and development opportunities, so that we grow as individuals and as an organisation. We recognise the importance of balancing work and life and understand that priorities change with time.  

At Wodonga Council we offer meaningful work and take pride in what we do. 

The role 

The Hyphen Operations Coordinator will assist the Team Leader - Hyphen in leading the customer facing service team and  assisting with daily administrative tasks. Support income generation through promotion and bookings of Hyphen meeting rooms, development of procedures, training of staff and volunteers, supporting community groups and providing quality service to customers, members of the public and other employees. 

Key aspects of the role include the following 

• Professionally represent Council as a frontline staff member at a key Council facility to provide a quality customer experience, including welcoming all visitors and the timely resolution of all customer service enquiries; 
• Build relationships with prospective clients and maintain established relationships, by creating tailored proposals for incoming conference and business events; 
• Provide information about displays and events available at the venue, including gallery exhibitions and library activities; 
• Presenting a professional, neat, efficient and cooperative image to members of the public and staff including the wearing of corporate uniform and name badge whilst at work; 

Key Selection Criteria:  

Our ideal candidate will be able to show us the following. 

1. Completion of High School Certificate and/or Certificate III Library and Information Studies OR relevant customer service work experience; 
2. Well-developed written and verbal communication skills with the ability to communicate effectively with customers, stakeholders, members of the public and other employees; 
3. Well-developed alphabetical and numerical skills for the purpose of working within library systems; 
4. Possession of intermediate computer skills and the ability to learn software systems; 
5. Commitment to contribute to a positive team environment, with the ability to provide a high level of customer service in a busy and varied environment; 
6. Experienced in staff supervision. 

How to Apply   

Visit our websitewww.wodonga.vic.gov.au/careers 

Use the “apply” button to commence your application. 

Applicants will be required to;  

• When you apply, there will be text fields to type and address the key selection criteria as outlined above (support on how to address this criteria can be found here)  
• Upload a brief cover letter  
• Upload a current resume 

 Prior to commencement, the successful applicant will be required to provide the following. 

• A copy of a recent National Police Check (less than 3 months) 
• A current driver’s licence 
• Any other mandatory requirements outlined in the position description (eg. first aid, CPR, WWCC, forklift). 

The completion of a pre-employment functional assessment (paid for by the council) might  also be required. 

If applicable, evidence regarding right to work in Australia will need to be presented. 

Enquiries 

Team Leader Hyphen – Karen Gardner - (02) 6022 9*** - ********@wodonga.vic.gov.au  

Applications close11.59 PM, Thursday 20th June 2024  

Position description below 

Wodonga Council is committed to the safety and wellbeing of all children and young people. 

Wodonga Council is an equal opportunity employer and provides many benefits for staff, including: 

• Employee health and wellbeing programs; 
• Flexible work arrangements; 
• Learning and development; and, 
• Career pathways and opportunities. 

The organisation prides itself on having a positive and supportive culture. We are committed to ongoing learning and development opportunities to grow and enhance the skills of our staff.  We have a strong commitment to the council’s corporate values of trust, integrity, learning and respect. 

We encourage applications from the Aboriginal and Torres Strait Islander community; people with a disability; people from any gender identity and sexuality orientation; and, people from every age, culture and ethnic background. 

If you have special needs that we can address to assist you to submit your application or to fully participate in the selection process, please contact us. 

We welcome applications from veterans and defence families. If you are a veteran and would like to discuss how your skills may transfer across, please contact us at **@wodonga.vic.gov.au.