AddressAbout the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial well-being so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.
As an Operations Expert you will support the Operations Lead to ensure the Portfolio / Domain achieves its objectives (financial, customer, people, risk/process) by providing guidance and oversight for overall health of Portfolio / Domain operations. You will provide advisory services to enable the Portfolio / Domain to understand insights and opportunities for improvement.
What will your day look like
This role is accountable for:
- Identify opportunities for process improvements – Financial, workforce and commercial management.
- Introduce improved reporting insights and automation.
- Support the monthly financial, workforce reporting and Objectives tracking function of the ARC domain.
- Support the Change Management function of the ARC Domain.
- Support the domain commercial and vendor management function.
What will you bring?
The ‘must have’ knowledge, skill and experience (KSE) the role requires are:
Experience in supporting a business or department.
Experience in building relationships across ANZ to realise the Portfolio / Domain operational strategy
Influencing skills across a diverse range of Stakeholders
Working knowledge of finance, commercial (ie vendor management), risk, performance and operational management
Adaptable and flexible to deal with uncertainty and ambiguity
Ability to synthesis information from multiple sources to produce meaningful reporting, insights and action plans
Ability to effectively communicate ideas in a consumable format with supporting action plans
Experience in understanding what measures are important for New Ways of Working
Ability to support report automation though tools such a Qlik reporting
Good to have skills/knowledge:
The ‘good to have’ knowledge, skill and experience (KSE) the role requires are:
Customer Focus
Monitors customer satisfaction and draws on understanding of customer to deliver customer centric solutions and achieve positive outcomes
Continuous Improvement & Change
Understands, accepts and supports the need for change and adapts own behaviours to changing circumstances and constructively provides input to change projects
Problem Solving
Comprehensive understanding of a range of problem solving techniques
Market / Industry Knowledge
Builds on Domain knowledge base
Interest/curiosity in key banking and finance industry trends & market research data
Draw insights from research materials and develop customer led initiatives
Influence & Relationship Building
Uses an understanding of others’ point of view and empathy to gain buy-in to develop existing relationships and help build new ones
Increase internal networking
Provide support to ensure processes and priorities are adhered to
Good to have skills/knowledge
Strategic Thinking
Collation of data and coordination of inputs across Domains for prioritisation of activities
Financial & Business Acumen
Collation of data and reporting on financial metrics
Identify and report on key findings
Workforce Management (capacity, vendor mgmt, strategy)
Collation of relevant data across Portfolio / Domains
Ensure data and necessary artefacts are kept up to date and readily available
Reporting & Insights
Collation of data across Portfolio / Domain, extracting relevant information and collating into presentable formats for senior management
Process & Policy Guardrails
Coordinate and maintain artefacts required for sign offs
Ensure relevant processes and policies are kept up to date
So, why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
Job Posting End Date
18/04/2024, 11.59pm, (Melbourne Australia)
