Operations Interpreter Wonderlights

The Sovereign Hill Museums Association is a not-for profit community-based organisation that includes: Sovereign Hill Outdoor Museum, Sovereign Hill Hotel, AURA and Narmbool, the Australian Centre for Rare Trades and Arts and the Australian Centre for Gold Rush Collections. It cares for a nationally and internationally significant collection of over 150,000 objects and protects the tangible and intangible cultural heritage of the Victorian gold rush.We are an Australian tourism icon that attracts some 500,000 visitors annually. The Outdoor Museum is internationally renowned as a living museum featuring rare trades, and programs and experiences that interpret a pivotal point in Australia's history. In all, some 350 staff work to bring our gold-rush story to life. They are supported by over 250 volunteers.We are seeking new casual team members to join our team of Operations Interpreters at Sovereign Hill. The primary purpose of the role is to use the principals of Thematic Interpretation to entertain, inform and engage visitors while presenting the social and mining history of Ballarat. All whilst providing a high standard of customer service in a pleasant and enthusiastic manner. As an Operations Interpreter, you will play a vital role in the visitor experience and provide teamwork and support to the team. You will be confident in the delivery of historical information to visitors and learn the necessary skills to provide accurate and interesting information with your interaction with the visitors. Activities will also include general maintenance and setting up around the museum, and retail support. Due to this, the successful applicants must be physically capable of bending and squatting and able to open and close tents, demonstrate, and assist visitors with gold panning. A pre-employment medical is required before commencement. The successful applicant must also obtain a Working with Children's Check and National Police Check.This role will ideally suit applicants with the following competencies:- Previous experience within a tourism or customer service environment would be highly regarded
- Presenting/Public Speaking/Interpreting experience is preferred but not essential
- Strong performance/Presenting skills with the confidence to address large groups of approx 40 people would be highly regarded
- Excellent customer service skills
- Excellent verbal communications skills
- Demonstrated cash handling skills
- Basic knowledge on the use of hand tools and OHS requirements is preferred but not essential
- Ability to work across flexible rosters including weekends, public holidays and school holidaysThis is an exciting opportunity to become a part of the great team at Sovereign Hill!Child Safety and Criminal History Checks - Sovereign Hill is committed to child safety. We want children to be safe, happy and empowered. We support and respect all children as well as our staff and volunteers. Our recruitment and selection processes ensures certain pre-employment screening and compliance clearances are undertaken before employment is offered.If you apply for a role with Sovereign Hill you will be asked to make certain declarations regarding OHS, Child Safety and you will also be required to complete a National Police Check and attain a valid Working with Childrens' Check.Diversity and Inclusion - Sovereign Hill welcomes and encourages applications from diverse backgrounds and provides equal opportunities to all who wish to apply.Applications for the role close at 11:59pm on Wednesday 8th May 2024