Operations & Maintenance Officer

Who we are

In Melbourne, water is essential to our way of life.

Each time you drink from the tap, flush a toilet, run through a backyard sprinkler, or kayak down the Yarra—we're there. Primed and ready, quietly delivering some of the world's cleanest water for over five million residents and wildlife that call Melbourne home —just as we have for almost 130 years.

If you value making it count, diving in with curiosity, and doing what's right, you're in the right place.

About the Role

Reporting to Area Manager, this is a pivotal role within the Waterways & Catchment Services team. As the Operations & Maintenance Officer you will be responsible for maintaining our customers' confidence and trust as the region's waterway and drainage manager within a discrete geographic area.

• Operation, monitoring, and maintenance of built and natural assets, including waterways, wetlands, retarding basins and underground pipes within our drainage network.
• The provision of timely, safe and consistent frontline customer response to maintenance issues and requests related to waterway and catchment services, including grass cutting, hazardous trees, erosion and drainage issues.
• Proactively developing and managing operational relationships with local government and other agency counterparts to improve service delivery.
• Supporting waterways and catchment incident response activities during business hours and on a rostered out of hours duty arrangement.
• Supporting a culture which ensures the safety and wellbeing of self, staff, colleagues, community and partners through identification, management and reporting of hazards, and active involvement in improvement initiatives.

Salary: MW EA Level 5 starting at $88,476 plus superannuation.

The successful applicant will be required to complete Medical and Police Checks.

About you:

• Experience in and understanding of waterway, civil, drainage and/or land asset management and maintenance.
• Highly developed interpersonal skills. An ability to communicate and negotiate clear and effective outcomes with a wide range of people within Melbourne Water, external organisations and with the general public, sometimes in conflict situations.
• Demonstrated analytical and problem solving skills, including the ability to identify problems and use judgement to determine management solutions for a broad range of waterway, drainage and land management situations.
• A proactive, solutions-focused, continuous improvement mindset and demonstrated resilience.
• Ability to respond to various demands and manage multiple activities simultaneously.

Why Join us

At Melbourne Water, we care about water and all life that springs from it.

Our people are fuelled by passion, and with safety at the forefront, we have an unwavering sense of purpose, and are on a mission to protect every Melburnian's way of life, one drop at a time.

We walk the talk when it comes to flexible working - but that's not all. We support our people to achieve their potential by providing the freedom and flexibility to learn, explore and be true to themselves.

Our culture is underpinned by the values and behaviours that help us work together, to deliver on our strategy today, tomorrow, and for generations to come. It embodies our unwavering commitment to three values that define us: Make it count, Dive in, and Do what's right.

At Melbourne Water, we're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents. We foster innovative and sustainable work practices.

We offer a range of employee benefits that will make your experience at Melbourne Water rewarding, both personally and professionally.

Melbourne Water's long standing commitment to Diversity and Inclusion, with an evolved focus on Belonging means that Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people living with disability, mature age and young jobseekers from all cultures can apply with confidence knowing they are safe, affirmed, and celebrated.

Research shows that many people apply to jobs when they meet an average of 60% of the criteria, while others apply only when they check every box. So, if you think you have what it takes, but don't necessarily meet every single point on the job description, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.