AddressAbout Us
For more than 25 years, SFI Allegro has been supplying innovative work management and compliance control software solutions to help manage some of the world’s largest brands across the Food & Beverage, Manufacturing, Utility and Pharmaceutical Industries.
About the Role
We seek a passionate Operations Manager to join the team and contribute to the company's ongoing growth and success through the development of our flagship cloud solution, Xugo.
As our Operations Manager, you will be pivotal in managing the end-to-end lifecycle of the Xugo software product development while managing project implementations with customers to ensure timely delivery within budget and scope. This hybrid role combines the strategic vision of a product manager with the hands-on project management skills needed to drive successful product development. Reporting to the general manager, you will act as a bridge between the product owner, customer, business stakeholders, and the development team, ensuring that Xugo meets market needs, aligns with business goals, and drives customer satisfaction.
Xugo is a cloud-based web/mobile solution that leverages Microsoft Azure (www.xugo.com.au), architected and developed from the ground up over the past 7 years using the latest web, mobile app, and cloud technologies.
Responsibilities
- Operational Management: Oversee and manage the Xugo product lifecycle day-to-day and collaborate with the team to refine processes to enhance quality and efficiency across project delivery, application development, testing and support, and ICT and hosting areas.
- Product Strategy: Collaborate with our product owner to craft Xugo’s product vision and strategy, ensuring it aligns with broader business objectives and delivers customer value. Support the maintenance of the product roadmap.
- Product Development Oversight: Work closely with development teams to ensure timely delivery of high-quality software. Provide guidance on development, testing, and deployment processes. Monitor project progress and address any issues or roadblocks as they arise.
- Project Planning and Execution: Lead project planning efforts, resource allocation, monitoring employee productivity, scheduling and risk management. Develop project plans, track progress, and ensure adherence to timelines and budget constraints for customer implementations of Xugo.
- Release Management: Plan and oversee product releases, including feature launches and updates. Coordinate release schedules, communicate release plans, and manage customer expectations.
- Customer Engagement: Gather feedback, validate product ideas, and address customer concerns.
Skill Set
- Strong understanding of software development methodologies, project management frameworks (e.g., Agile), and product lifecycle management.
- Leadership - Excellent communication, leadership, and interpersonal skills. Ability to collaborate effectively with cross-functional teams and manage stakeholder relationships.
- Negotiation - Deliver conflict resolutions by finding win-win scenarios for everyone.
- Technical Skill - proficiency in project management tools, data analysis, and reporting, knowledge of SaaS platforms and technologies
- Scheduling - Excellent time management and organisation skills.
- Cost Control - Established skills in budget and cost management with constraints.
- Risk Management - Sound and proven risk management strategies.
- Critical Thinking - Strong analytical and problem-solving skills are essential to identify and address operational challenges.
- Coaching - Skills to coach others around you to learn and improve.
- Task Management - An ability to prioritise work requirements and work towards deadlines.
- Quality Management - Ability to deliver a product that is fit for purpose. A strong desire to learn and apply new concepts and technologies.
- Meetings Management - Chair & run efficient meetings with well-defined outcomes and follow-up actions.
- Open communicator and ‘Team Player’.
