Address- Permanent full-time position
- Great team and work culture
- Opportunity to lead our Essence Hotels & Apartments teams to success
NEWLY CREATED ROLE
We have an exciting new opportunity, for a hands-on Operations Manager to join and provide leadership, guidance, and direction to the property operation teams, to ensure we achieve the highest quality in standards, service and facilities management.
WHO YOU ARE
Our preferred candidate will have demonstrated experience in hotels and facilities management in a body corporate environment and shall exhibit commercial acumen. You will be an experienced Operations Manager who is driven and willing to provide support and mentorship, to set the highest of standards in all operational aspects. For this role you will need to demonstrate strong people management skills, and the ability to maintain strong relationships with stakeholders. To achieve this, excellent interpersonal skills are fundamental; as well as your ability to communicate.
Key responsibilities for this role will include, but not be limited to:
- Supporting the Executive General Manager (EGM) in the operation of the hotel and building facilities including liaising with the Body Corporate Managers and Committees.
- Provide support to the Front Office Managers (FOM’s) to ensure they lead the front-line team in the efficient and effective operations of front office and housekeeping.
- Maintain a current working knowledge of the management agreements (leases and CTS) and to manage the properties in accordance with those agreements,
- Support the EGM in Building Management reports and budget requirements.
- Manage and exceed the property's financial performance as outlined in the “Financial Model/Budget”.
- Ensure cleanliness, presentation, fit-out and the standard of equipment is maintained across the properties.
- To be available for “on-call” periods outside of normal working hours to manage guest service issues and emergencies after hours in cases where immediate action must be taken.
- Unrestricted work rights in Australia
- National Police Check or willing to obtain
- Hold or willing to acquire a valid and current Registration Certificate lodged with the Office of Fair-Trading QLD.
Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.
Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc.
JOIN OUR TEAM
If you are a skilled and results-driven professional with a proven track record in operational management, we would love to hear from you. To start your journey, apply now with your resume and cover letter.
Essence and UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.
We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.
