Operations Manager

JAN-PRO are seeking an experienced and organised Franchisee Business Manager to join our Perth business, supporting our existing franchise owners and their clients, upholding our promise of exceptional service delivery.

Duties & responsibilities:

• Visit customer sites to perform and document cleaning inspections and audits
• Attending potential customer sites to quote and propose JAN-PRO services to sign new customers on behalf of our Franchisees
• Customer service phone calls and emails
• Selling special services and consumables to existing and new customers
• Maintaining a high level of communication with JAN-PRO clients and franchisees
• Attending to general enquiries and potential issues from clients and franchisees
• Handling day-to-day operational matters of the business
• Providing guidance and support to Franchisees
• Attending all walkthroughs and starting up new clients
• Helping franchises grow their business and facilitating their JP Certification programs

Experience & attributes:

• Prior customer service and problem resolution experience
• Cleaning or Facilities industry experience is advantageous
• Account management or road-based role experience preferred
• Ability to seamlessly up-selling and cross-sell related products and services
• Familiarity with cleaning products & equipment is advantageous
• Proficiency in Microsoft Office suite (Word, Excel, Outlook)
• Strong time management and organisational skills
• Excellent interpersonal and relationship management skills
• Current Australian driver’s licence
• Availability for flexible hours including some after-hours work

Benefits:

• Excellent salary and remuneration package
• Monthly commission structure
• Set your own hours (based on business related matters)
• Work from office or home apart from road based client sales & operations meetings
• Attractive car allowance provided
• Tools of trade provided
• Autonomy and trust within the role

About us:

JAN-PRO Commercial Cleaning was founded in 1991 and has been the fastest growing cleaning franchise system in the world for the past eight years. We provide commercial cleaning and disinfecting services and quotes to the commercial sector. Our clientele ranges across offices, factories, warehouses, medical and healthcare, car dealerships, the education sector, and beyond.

Join us today and help keep us growing and thriving! Click the Apply button and send us a copy of your current CV highlighting your expertise. We look forward to welcoming you!

Only applicants short listed will be contacted for interviews.

Please note any calls, emails and applications from marketing, recruitment or HR agencies will not be considered.