AddressThe Company:
27 branches. 48,000 satisfied clients. Alsco Uniforms has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.
The Alsco Uniforms group consists of: Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.
Fresh & Clean have been delivering managed washroom services in all states of Australia for over 30 years. Backed by the infrastructure and service experience of Alsco, we are of a size that enables us to keep connected with our customers, big and small, and offer them the flexibility they require. We take pride in looking after each of our employees and all working together to deliver Customer Service Excellence for our customers, at all times.
A company with branches throughout Australia, Fresh & Clean is a mature, stable and successful business with dependable support systems throughout the organisation and an ingrained culture of safety and continuous improvement.
Why You Should Join Us:
- Competitive renumeration package: offering both robust economic support and recognition for your capabilities.
- Permanent full time: job security working for a market leading company, Internationally recognised and national footprint. Essential service provider during COVID time.
- With an outstanding market reputation, a significant market share, and a comprehensive product portfolio, we stand as a formidable presence in Washroom Cleaning industry.
- Great career progression opportunity for a motivated professional who excels at operational excellence and drives business growth with regional portfolio coverage and within bigger Alsco Uniforms organisation.
- Ongoing Training and Development: elevate your career path with access to extensive leadership training programs. Empower yourself for sustained professional growth through these valuable learning opportunities.
- Head of department: building up your leadership capabilities with comprehensive training support
- Experienced and Supportive Management: Work under the guidance of experienced and supportive managers who genuinely care about your success.
- Financial and Strategic Planning with full leadership support – bringing your career to next level.
- Glynde, 5070
About the Role
Reporting to General Manager Fresh & Clean, the Operations Manager / Business Manager is responsible for ensuring the day-to-day service delivery and grow your business revenue at their branch and the overall financial success of their region.
Previous experience leading a team of up to 30 and having full responsibility for management of the P&L, business growth, safety and people management is essential. This is a role that is offers a rewarding level of autonomy within established guidelines and needs your well-rounded general management skills to be successful.
This is a pivotal role in the overall success of the Fresh & Clean business and key accountabilities include:
- Cost control and financial management in line with annual budget.
- Working closely with sales and business development to ensure the growth of the business is achieved by seamless onboarding of new customers as well as efficient implementation of changes at existing customer sites is achieved at all times.
- In partnership with the Customer Experience Manager overseeing incoming customer queries and complaints to assess and diagnose trends in service failure, to develop long term sustainable solutions.
- Day to day management of all staff in branch including recruitment, performance management, coaching and motivating the team to support consistent customer service excellence.
- Partnering with support departments to implement procedure or product changes; and
- Ensuring that 100% compliance to legislation and internal policies and procedures is achieved by all staff under management.
- Responsible for ensuring guidelines of WHS Management / Housekeeping / 5S are followed.
To be successful in this role, you will have the following skills and experience:
- Tertiary qualifications in business administration or a related discipline, or equivalent work experience in the same area
- Valid drivers’ license
- 5+ years proven, successful leadership of a customer service team.
As part of our recruitment process you will be required to complete pre-employment screening which includes reference checking and health screening that involves drug and alcohol testing. Proof of Your Right to Live and Work in Australia must be presented at interview stage.
Fresh & Clean is an equal-opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics.
Agencies please note: Fresh & Clean is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Fresh & Clean via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Fresh & Clean. No fee will be paid in the event the candidate is hired by Fresh & Clean as a result of the referral or through other means.
