Educational Operations Manager

About TAFE Queensland

TAFE Queensland is the largest and most experienced provider of vocational education and training in the state, with a history of serving Queensland communities for over 130 years. 

Each year TAFE Queensland enrols over 120,000 students across a network of over 50 campuses, in workplaces, online and in markets offshore. Our offering spans from foundation skills and entry level qualifications to higher education degrees across more than 500 programs. 

Our unique structure and state-wide delivery model supports our commitment to assisting the diverse needs of our students, from a wide range of socio-economic and cultural backgrounds, and in regional and remote locations. Our responsive approach allows us to adapt our offering to meet the needs of local industries by delivering training that strengthens local communities and provides real employment opportunities for graduates. 

The distinguishing characteristic of all of TAFE Queensland’s programs is that they are built to meet the needs of employers and the broader industry. Students engage in practical applied learning which gives them the skills they need to be job-ready and excel in their careers.

For more information about TAFE Queensland visit www.tafeqld.edu.au.

Your Opportunity

The Educational Operations Manager oversees the day to day operational support functions within the Educational and Training portfolio supporting key components of the student lifecycle, from pre-admission to graduation and beyond and mobilising the workforce to deliver efficient, quality and timely outcomes. 

This position sits in the Educational and Training Portfolio and reports to the respective Faculty Director at the campus.

The position will be based primarily at Hervey Bay however you may be required to perform work at other TAFE Queensland campuses.  

Key Responsibilities

• Drive the success of transformation and cultural change through promoting and modelling the established values of  Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.
• Live a safety culture, lead by example and support Workplace Health and Safety in the workplace to maintain industry partnerships and models for student engagement and advance the standing and reputation of the organisation.
• In partnership with the Executive Director Education and Training and peer managers, embed the delivery of educational operational services into the business maximising resource utilisation, maintaining compliance and mitigating risk.
• Lead and manage high performing teams aligned to educational operational activities. Manage team resourcing including emergent staffing needs, rostering, leave, overtime, recruitment and performance planning, and actively manage under performance. 
• Lead and manage a range of critical business activities, coordinating multidisciplinary teams, appropriately identifying and delegating responsibilities to ensure organisational priorities are met. 
• Provide high quality advice to the Executive Director Education and Training and other managers in the business on the operational effectiveness of administrative plans, policy, procedures, compliance and systems.  Investigate and resolve complaints relevant to student administration. 
• Foster a culture of quality, efficiency and continuous improvement, mentor and coach others in new business processes to implement integrated, centralised and efficient educational administrative workflows that provide a seamless experience for students and clients. 
• Embed systems and processes for the effective utilisation of technology to record, analyse and monitor student management activities and contractual obligations ensuring a high degree of accuracy and critical deadlines are met.
• Report on the efficiency and effectiveness of financial and non-financial performance targets including operational and project budgets.
• Champion collaborative working relationships and partnerships with internal and external stakeholders to provide relevant and high quality educational administration and support services and intervention strategies, resolve operational issues and maximise student and revenue outcomes.
• Maintain knowledge of the Region, its services, products and policies and utilise this knowledge to make informed, consistent decisions that support business initiatives.
• Manage or contribute to ad hoc projects and actively participate in appropriate networks, forums, professional development and student/client engagement/marketing activities to support the strategic direction of TAFE Queensland.

How you will be assessed

Within the context of the role description above, the ideal applicant will be someone who has the following key capabilities:

1. Proven track record and success in leading large multidisciplinary educational teams.
2. Superior organisational, planning, prioritising and problem solving skills
3. Proven experience in fostering collaborative and productive working relationships communicating clearly, listening and incorporating the views of others.
4. Displays flexibility and responsiveness and has the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.
5. Demonstrated commitment in the provision of outstanding client service.

Qualifications/Requirements

Highly Desirable Requirements

• Tertiary qualifications in vocational education, business, human resources or leadership and management; or equivalent relevant experience is highly desirable.
• Experience in managing large diverse teams.

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal.  When submitting your application, please ensure you provide the following:

• A detailed resume; 
• A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor)

Closing date: 4:00PM, Friday 7 June 2024

Job Reference Number: TQ2024-592

For further information, please contact:

***************@tafeqld.edu.au