Operations Manager (Social Enterprise)

PositionLocationRemunerationOperational Manager Nundah, Brisbane Social, Community, Home Care and Disability Services Industry Award [MA000100] Social and Community Services Employee (SCHADS) Level 6.1

Our Organisation 

Nundah Community Enterprises Co-operative (NCEC ) was formed in 1998 to create sustainable employment and training opportunities for people with cognitive and / or psychological disabilities. We are a non for-profit organisation currently engaging more than 40 people in meaningful work through several small enterprises; Espresso Train Café and Catering, Marhaba Café, NCEC Parks & Property Crews and our new Youth Co-op. We transform the local economy to create lasting job opportunities for those that have been excluded.

NCEC works toward a socially inclusive world, where workplaces and communities are diverse and welcoming, anybody who wants a job can find one, and where employment of people facing barriers is normal business practice.

Position Overview

The Operational Manager will oversee and supervise the day-to-day operation of NCEC including Food & Beverage Cafe and Procured Services (Parks & Gardens). They will provide coaching and support to team members that foster a collaborative and supportive work environment that encourages improvement and professional growth. 
 

The Operational Manager will ensure systems and processes are in place that support the organisation and meet any regulatory or legal requirements. They will support the implementation of the marketing strategy that aligns with NCEC goals. The Operational Manager will assist in the establishment of financial budgets ensuring budgets are maintained and achieved. They will support the Coordinator/CEO in establishing and implementing a governance framework that meets legislative requirements. The Operational Manager will actively identify areas of continuous improvement that will improve services to stakeholders.

Doing the Job

Operational Management 

Oversees and supervises the day-to-day operation of NCEC. Ensuring the Food & Beverage Businesses and Procured Services (parks & gardens) meet customer/client expectations. Ensures resources and equipment are allocated appropriately. Actively seeks feedback from key stakeholders regarding services and identifies areas of improvement and opportunity. Ensures any regulatory, reporting and auditing requirements are met. 

People & Culture

Provides coaching and support to team members that fosters a collaborative and supportive work environment that encourages improvement and personal growth. Establish a supportive supervision process for all team members. Implements an annual team member development review process. Manages recruitment, induction and ongoing training processes that will provide great team member experience and ensure team members are trained appropriately. Ensure procedures are established and communicated to deal with any conduct or performance issues and matters are resolved.  Ensure employment legislation is adhered to and the organization is compliant with the relevant awards.    

Finance

In conjunction with the Coordinator/CEO establish financial budgets ensuring budgets are maintained and achieved. Regularly monitor financial compliance and provide status updates. Support NDIS registration and billing processes and ensure appropriate systems/practices in place. 

Governance & Strategy

Assists the Coordinator/CEO in establishing and implementing a governance framework that meets legislative requirements. Contributes to the organisational strategy and supports the implementation of business plans.  As required provides reports/updates relating to governance, strategy and social impact.

Continuous Improvement, Systems & Processes 

Actively identifies continuous improvement that will improve services to stakeholders. Establish and implement systems that will meet required operational and governance requirements. Regularly review the overall effectiveness of the systems identifying areas of improvement.

Compliance, Safety and Risk 

Manages compliance, safety, and risk governance across NCEC. Monitors the health safety system ensuring compliance with legislation (including emergency & incident management). Monitors the safety of all team members and external visitors. Monitors and manages identified risks and ensures remedial action is implemented.

IT & Admin

Under guidance of Coordinator/CEO and in conjunction with other staff ensures systems and processes are in place that support the organisation and meet any regulatory or legal requirements.  Establishes IT security systems. Liaises with IT system providers as required, ensuring external providers meet organizational and contract requirements. 

Marketing & Communication

Under guidance of Coordinator/CEO and in conjunction with other staff supports the implementation of the marketing strategy that aligns with NCEC goals. Develops content for media and social platforms ensuring content aligns with marketing strategy. Ensures the appropriate marketing materials are developed and implemented. Supports the communication of the organisational goals to internal and external stakeholders. 

“A Day in the Field”

As a Coop, everyone in the organisation can be required to do a job or fill in where needed. This is an opportunity to support each other, understand the business, gather feedback, grow relationships, and build empathy.

Skills & Experience

Essential:

• Attitudes and behaviours that demonstrate NCEC vision and values.
• Management/Leadership experience.
• Ability to manage conflict and identify person centered solutions.
• Pro-active in connecting with others and able to nurture relationships.
• Able to work well under pressure.
• Excellent written, verbal and interpersonal skills and the ability to relate well to all people.
• Good organisational skills and ability to support others to develop their own.
• Awareness of industrial and legislative requirements
• Computer literacy and proficiency in Microsoft Office suite programs

Ideal:

• Equivalent Cert IV in community services and/or relevant subject.
• Leadership experience in the social and welfare services industry.
• Food Catering Management/Gardening Management or other business experience.

More about us and the position:

In a recent independent staff survey;

• 100% believed NCEC is doing quality work.
   
• 100% felt safe at work.
   
• 100% felt they can openly share views opinions and issues. 

If successful, you will be working in an organisation where all team members feel that they can openly share their views and opinions and feel that NCEC is doing quality work.

Work from home up to one day per week can be negotiated.

This position is advertised as full time but we would be open to considering as a part time 3 + day per week role for the right applicant. If this option was agreed upon it is likely the ‘Marketing and Communications’ and ‘IT and Admin’ aspects of the role would be reduced.

Interviews will most likely be held in 15th/16th of February when the NCEC manager returns from long service leave. Contact *******@ncec.com.au and cc ********@communityliving.org.au with any questions