Address
Form of work Reference Number 44149
Position Title Operations Manager
Employment Type Permanent Full Time
Entity Central Support
Location Retirement Living
Enterprise agreement N/A - N/A
Roles Available 1
Hours per fortnight 76
Position Summary
Our dynamic retirement living team has a senior opportunity for a people centric and commercially astute Operations Manager to join their leadership team.
Blue Care operate over 35 retirement villages across Queensland, with more than 3,300 residents choosing to make a Blue Care communities their home.
Make a meaningful difference with BlueCare
We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.
An integral part of our big-hearted BlueCare team, as an Operations Manager you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.
Your part in the Blue Care team
Reporting to the General Manager, Retirement Living, the role will lead a team of Village Managers and manage a portfolio to ensure exceptional service standards to residents. You will oversee and maintain operations including asset maintenance, financial management, resident satisfaction, quality improvement and system compliance to ensure smooth operational conduct and to connect key stakeholders. This position facilitates a program of work and team engagement to achieve consistent management.
A day in the role will involve:
Accountable for overseeing operational performance of the villages, maintaining high performance and ensuring improvements where required
Ensure Managers are providing high level customer service, including designing and implementing feedback loops to assess performance of managers
Responsible for supporting managers to address resident concerns
Ensure that all legislative requirements are being met
Undertake regular audits and inspections of villages to assure standards are maintained.
Monitor and manage expenditure to ensure it is within budgetary requirements
On boarding, development and performance management of direct reports
Provide positive guidance and establish clear reporting lines through Village Managers to resident committees/residents and act as a resource for Village Managers
What makes a difference for us?
You are an experienced leader and enjoys driving operational success. Your ability to build strong stakeholder relationship and actively develop and motivate a team to achieve goals will provide a strong start in the role. You will also present:
Tertiary qualifications in a relevant discipline.
Experience in the management of multi-site portfolio within hotel or retirement village operations.
Understanding of the Retirement Villages Act (Qld) 1999 and the Residential Tenancies and Rooming Accommodation Act 2008.
Proven strong track record managing financial compliance including creation and management of retirement village budgets.
Highly developed interpersonal and written communication skills.
Strong negotiation skills with residents and external contractors.
What makes a difference for you?
With a Blue Nurses legacy dating back to 1953, BlueCare is one of Queensland’s largest and most trusted not-for-profit providers of community and in-home care, residential aged care, disability services and retirement living.
Flexible work arrangements to support work-life balance
9 weeks paid parental leave in addition to the government scheme
Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits
A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program
A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference
Blue Care is proudly part of the UnitingCare Family, we’d love you to be too
Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.
Start making a difference today
Our application process takes less than 15 minutes – Click the ‘APPLY’ button to be taken to our online application process and upload your resume and cover letter. Our team are available to answer any questions you may have.
Diversity & Inclusion
Our approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
Vaccination
All employees are required to comply with statutory and Government requirements and UnitingCare's COVID-19 vaccination requirements policy. The successful applicant must be able to provide a Covid-19 Certificate before commencing employment.
Selection Criteria Essential: Do you have full Australian working entitlements as an Australian Citizen, Australian Permanent Resident OR New Zealand Citizen?
Essential: If you are successful for this role, you may be required to undergo a series of pre-employment checks; that may include your Right to Work in Australia, Nationally Coordinated Criminal History Check and a Health Screening Questionnaire. Do you consent to this?
Essential: If you are successful for this role, you may be required to undergo a series of pre-employment checks; that may include your Right to Work in Australia, Nationally Coordinated Criminal History Check and a Health Screening Questionnaire. Do you consent to this?
Essential: Can you demonstrate (or are you prepared to attain) vaccination or proof of non-susceptibility to vaccine preventable diseases including; Measles, Mumps, Rubella, Varicella (chickenpox), Pertussis (whooping cough) and Hepatitis B?
Essential: Do you hold a current Australian Drivers Licence?
Essential: You may be required to travel to other Blue Care services within this region/catchment area. Are you willing and able to travel in order to support these Blue Care services?
Essential: Do you have strong organisational skills and can effectively contribute as a member of a team in a fast-paced environments?
Essential: Please describe a time where you demonstrated an advanced level of leadership, management, customer service and problem solving?
Essential: Do you have extensive knowledge of continuous quality improvement practices and proven experience in innovative thinking and/or ability to deliver innovative outcomes? Please elaborate:
Essential: Do you have effective interpersonal and written communication skills, including intermediate computer skills?
Essential: Do you have experience in leading, coaching and mentoring a team?
Contact Person susie arthur
Contact Number 0428171318
Alternate Contact Person Natalie Smith
Alternate Contact Number 0409262502
Closing Date 07/04/2023
