About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.
The Role
The Operations Manager is responsible for all aspects of safety, performance, resourcing and team leadership for specified operational areas and/or operational processes. This includes being accountable for all activities and resources associated with the area/shift in order to achieve agreed objectives, optimising profitability and business efficiency with a strong customer focus (DIFOT), in a safe and engaging manner.
Critical to this role is the ability to apply strong leadership, plan and coordinate daily activities, as well as motivating, coaching and holding team members to account. This position plays an important role in achieving daily KPI's and identifying / actioning process improvements, along with engaging support from other functional leads.
Primary Duties & Responsibilities
Ensure customer focus is present in all activities undertaken by the team, at all times considering the impact on customer service delivery in decision-making
Proactively lead the team/workgroup by setting and maintaining work standards and behaviours
Plan, co-ordinate and provide direction to Operations Supervisors regarding day to day operations workflow in area of responsibility, ensuring Standard Operating Procedures are followed and meet timeframes, productivity levels and other KPIs as set by Branch Manager
Make sound and timely decisions regarding day-to-day operational matters within areas of responsibility and supervision
In line with delegated authority, direct, coordinate and deploy resources (labour, equipment) to ensure operational, productivity, commercial, and customer requirements are met
Manage labour planning/availability reports, RDO/Annual leave rosters and absenteeism statistics for area of responsibility/ shift, and take the necessary action to address potential shortfalls
Accountable for compliance requirements in designated shift, ensuring designated team hold current forklift/ vehicle licences
Responsible for team members' performance, conduct and productivity issues, absenteeism, leave requirements and associated matters ensuring consultation with the Branch Manager and People team
Provide guidance, coaching and support to Operations Supervisors regarding Performance and disciplinary related matters relating to team members in allocated shift
Oversee the employee induction plan to ensure all new employees are inducted and trained in local procedures and in the use of transport and operational equipment. Whilst ensuring Operations Supervisors maintain apply appropriate record keeping in line with TGE's standard process
Provide regular constructive feedback to direct team, including undertaking regular safety conversation and applying effective recognition practices
Be the first escalation point for Operations Supervisors on shift regarding customer concerns and queries, taking further escalation action where required
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Additional Information
We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.
As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.
It's never been a more exciting time to join our team as we take the next step in our journey.
To find out more about us, visit https://www.tgexpress.com.au/careers
To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.