Operations Supervisor

Vacancy no: 518101
Work type: Permanent - Full Time
Location: HELENSVALE
State: QLD
Categories: Drivers & Operators, Management, Administration

About us

Cleanaway is Australia's largest waste management company, providing sustainable waste management solutions where we collaborate with joint venture partners and regulators to serve millions of customers across all market sectors.

Our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance. Blueprint 2030 is the evolution to our Footprint 2025 strategy, built on a foundation of zero harm to people and the environment, with three key pillars of focus. This is done through integrating and extending our leading network of infrastructure assets to provide high-circularity, low-carbon solutions, seamless solutions and value for money for our customers.

Our Benefits:

• Competitive Salary Package
• Learning and development opportunities
• Scope for growth within the business
• Support from a strong network
• Employee share program
• Great staff benefits program, including novated car leasing, salary sacrificing on work-related purchases, discounts on private health insurance, and more.

What the opportunity involves:

Our Solids Waste Services Commercial & Infrastructure (C&I) Business is Australia’s leading provider of Commercial Waste, making a safer, sustainable future possible for the sector.

This is an exciting opportunity for an experienced Operations Supervisor to join our Team.  

You will work as a team oversee the daily operations of the drivers, ensuring they are compliant with all aspects of their runs, including vital company KPI around safety compliance are followed.

Based at Molendinar, you will have the reporting support of the Branch Manager; you’ll work with a high-performing team to deliver services to our clients. Due to the nature of this role, you are required to be onsite Monday – Friday, 8 am -4 pm.  

Responsibilities:

• Organising driver rosters for pickups & dropped off at the landfill, and ensuring drivers are undertaking administrative paperwork.
• Debriefing drivers - Toolbox talks. They don’t do TB startups because of the staggered start times of drivers.
• Manage a team inclusive of performance &development, succession and succession planning.
• Reporting on engagement statistics (number of visits, feedback, etc.).
• Proactively handle internal and external customer queries via phone, web, and email.
• Manage customer complaints to resolution, following set procedures.
• Maintain our CRM Database of customer information.

About you? 

You are great at stakeholder management, with a high level of communication, including telephone etiquette, customer maintenance, handling complaints, and remaining calm under pressure.

You have an excellent demeanour and can proactively engage and influence with your subordinates.

Previous experience in a Transport & Logistics environment, planning rosters, managing teams, time management as you will juggle conflicting demands.

An understanding of the Gold Cost and Brisbane geographical areas

Intermediate knowledge of MS Office suite of programs and using CRM tools. Or technically minded and can pick thigs up quickly.

An uncompromising commitment to the Cleanaway safety-first culture.

Adopt and maintain the “Cleanaway Respect” culture.

You will have a natural interest in sustainability and the environment.

Why join us?

Building a sustainable and inclusive future together. At Cleanaway, our employees come from diverse backgrounds, experiences, skills and needs.

This gives us a deep appreciation of the competitiveness, flexibility, and resilience that diversity brings.

Where it’s a different background or a different way of thinking, we see how our business is stronger with those perspectives being heard.

Applications close:

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