Operations Support Coordinator - Retirement Living

About Bolton Clarke:

With RSL Care (QLD) and the RDNS (Victoria) at the heart of our DNA, Bolton Clarke has been at the forefront of healthcare and aged care services for more than 200 years. Bolton Clarke is Australia’s largest Independently owned, not-for-profit provider of independent living, health, and wellbeing services. With over 15,000 team members across Australia, we have a passion for ensuring our customers live a life of fulfilment. We have an exceptional record in supporting active aging, health, wellbeing, and personal choice for our clients and residents across at-home support, Retirement Living, and residential services.

About the opportunity

We are seeking a highly motivated and detail-oriented Operations Support Coordinator to join our team. As the Operations Support Coordinator, you will be responsible for coordinating activities aligned with business priorities and implementing operational plans to support the day-to-day activities across our portfolio of villages. Your role will contribute to the delivery of exceptional resident experiences and ensure compliance with company policies and standards. 

Key activities:

• Support and assist the Retirment Living Management team in optimizing village performance and achieving operational excellence.
• Support implementation of policies, strategies, and plans to maintain resident satisfaction and compliance with Accreditation standards. 
• Ensure compliance with all laws and regulations applicable to the villages. 
• Provide high level administrative assistance to Executive General Manager Retirement Living and Operations Managers to ensure strong business performance outcomes are met.
• Support sales and marketing strategies and ensure a positive customer experience is achieved

We would love to hear from you if you have

• Experience in an administrative role.
• Demonstrated empathy and ability to relate to older people.
• Exceptional interpersonal and communication skills – written and verbal.
• Ability to manage time effectively and prioritisation skills.
• A team player with a positive can-do attitude.
• Proficiency in Microsoft Office suite.
• Knowledge and experience in retirement villages (desirable).
• Certificate IV in Business Administration or possess the equivalent knowledge, skills and experience (desirable).

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.Our Benefits:  Our culture is both supportive and collaborative, where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:

• A work culture that values you and invests in your career.
• Salary packaging options and tax benefits of up to $15,900 plus an additional $2650 in entertainment per year available.
• Mobile phone and laptop provided.
• Options for additional purchased leave.
• A mix of office and working from home.
• Employee Assistance Program for you and your family.
• Private health insurance discounts and Flight Centre Travel Club holiday deals.

   How to Apply:
Please apply below with a resume and cover letter or direct on our careers site at www.boltonclarke.com.au/about-us/our-people/career-opportunities/
For further information or a copy of the Position Description, please contact ***********@boltonclarke.com.au
  Applicants must obtain Federal Police Clearance or willingness to undertake the check, along with obtaining a 2023 flu vaccination and meeting Covid-19 vaccination evidence in line with current requirements.