Operations Support Manager Audiology - FTC

Operations Support Manager - Audiology - 12 month FTC
At Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture. Which is why we've been accredited as a Great Place to Work for the last three years running, and listed as one of Australia's Best Places to Work for 2023.
Here's a taste of just some of our perks:

• Quarterly bonus scheme
• Two free pairs of glasses each year
• On-site free parking
• Birthday leave, Volunteer leave and Paid Parental Leave
• Health & Wellbeing programs
• Fully funded social club - provides a wide range of activities throughout the year

So, if you like the sound of working for a company that's dedicated to improving the lives of both their staff and customers - we think you'd look good at Specsavers.
The role & team
We have a unique opportunity for a passionate Operations Support Manager to join our Audiology department on a 12-month fixed term contract. Reporting into our Head of Commercial Operations, you will be the central point of contact for store partners to help them run an operationally efficient business and answer queries in a timely manner.
Leading a team of operational support officers, you will support the team to ensure all Hearing Services Program (HSP) claims management activities are completed, new stores opening processes are completed on time and business transfer and audiology store employee activities are completed whilst, maintaining good internal controls and compliance to all policies and procedures. The role is responsible for ensuring business critical communication to store partners whilst proactively troubleshooting issues within the Audiology business to support our partnership.
We believe in adopting a hybrid approach to support our people and the future of work. When not working from an alternate location, this role will be based at our support office in Port Melbourne.
The skills we are looking for

• Previous experience managing a small team
• Demonstrated experience delivering excellent customer service
• Proficient problem-solving abilities with a focus on timeliness and efficiency
• Analytical and logical approach to consider varied solutions
• A high level of interpersonal skills with the ability to build strategic working relationships with a diverse range of people
• Strong communication skills
• A self-starter with the ability to organise and prioritise work

About Us
Specsavers are rated the market leader for eye tests, the retailer of choice for contact lenses and one of the fastest growing hearing providers in Australia and New Zealand. We are on a continual mission to transform eye and hearing health by eliminating preventable vision loss and blindness, including Glaucoma and Diabetes, through improved prevention and early detection, as well as providing accessible and affordable hearing care
At Specsavers we believe a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.
Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do. We like to think it's a fun and positive place to work - why not have a look for yourself https://join.specsavers.com/au/department/support-office/
Applicants for the role are required to have current working rights as per, relevant government legislation.