Operations Manager

Operations Manager – Help at Hand Support Services

The Company

Join the dynamic team at Help at Hand Support Services (HAHS), a leading NDIS registered disability support provider dedicated to empowering participants to live their best lives. With a focus on exceptional service, HAHS has experienced substantial growth and is seeking an Operations Manager to contribute to our ongoing success. 

As the Manager of our business’ operations, you will be a highly motivated, reliable and trusted member of our team responsible for the smooth operational performance of our business as we continue to grow.

Reporting directly to the founders, you'll manage day-to-day operations focusing on business growth, client satisfaction, improved productivity and the engagement of our team.

You will work closely with the Business Development and Marketing teams to ensure the business is prepared for continued client growth.

This role offers a unique opportunity to work closely with the founders, taking over the management of operations to allow the founders to focus on ongoing strategic development and business growth.

Key Responsibilities:

• Operational Leadership: Manage the business’ day-to-day operations with a focus on efficiency and high-quality service delivery.
• Team Leadership: Lead, mentor, and build a high-performing team, fostering a culture of professionalism and positive engagement with our business.
• Business Growth: Contribute to growing the client base through the delivery of the highest standards of service.
• Strategic Input: Provide feedback, ideas, and contribute to the development of the organisation's strategic direction.
• Compliance: Ensure adherence to organisational policies, processes, and legal requirements.
• Health and Safety: Establish and maintain health, safety, risk, and compliance standards.
• Reporting: Deliver accurate and timely reports to Directors. 

Ideal Candidate:

• 5+ years in a similar operational role.
• Proven experience in leadership, with a record of driving growth and managing through change.
• Exceptional organisational, communication, and interpersonal skills with a track record in managing growing and diverse teams.
• Strong commercial acumen with experience in negotiations, presentations, and value-based selling.
• Detail-oriented, energetic, and adaptable, with a deep passion for business and achieving success.
• A passion for empowering and enriching the lives of people with disability.

The Rewards: 

If you are looking to join a growing business that aims to be a leader in the healthcare industry and contribute to delivering a high level of NDIS services in Australia, then HAHS is for you. We are focused on our staff as the foundation of what makes us a great company to be a part of. 

Working for us will advance your career, with opportunities for growth and development. An attractive remenueration will be provided to our preferred candidate.

If you are interested in other roles please check us out here: https://helpathandsupport.com.au/careers/ 

We are also looking for: 

• Disability support workers 
• Care Coordinators 

Only short-listed applicants will be contacted. Applications from outside Australia will not be considered.