Product Support Operations Representative

About Caterpillar:Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. About The Opportunity:The key role of the Product Support Operations Representative (PSOR) allows you to learn and assist others while building industry knowledge. This is a parts and service operations-focused assignment working directly with our dealers, specifically Cavpower and William Adams, in achieving service support and distribution capabilities that positively contributes to the sale of new and used Caterpillar products. This position will be based in Melbourne. Job duties:Liaison among dealers, customers and other Caterpillar personnel.Being familiar with the company’s processes, systems and methodologies. Incumbent is accountable for identification, analysis and resolution of service needs and problems in assigned discipline/district.Perform complex analysis work, identifies and resolves problems that are more strategic in nature. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions and communicate effectively. Primary roles of the successful individual include but not limited to:Assist dealers in business planning including counselling dealers on and recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).Conduct detailed analyses of dealer Parts and Service operations via excellence programs with special emphasis on streamlining processes and improving dealer capability, capacity and profitability.Assist with process evaluation and dealer participation in Caterpillar improvement programs.Apply decisions to support dealer effectiveness, safety, overall segment growth, process improvement, warranty policy. Support rollout of new products and services (e.g., products, parts, customer service agreements, other service solutions)Stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs. Desired Skills and Experience:Prior experience in field assignments, Product Support related roles, or dealer facing positionsStrong analytical acumen and business acumenDemonstrated ability to work independently and being a team playerEffective communicator, experience in customer and dealer negotiationsAbility to engage and influence stakeholdersMust be willing to travel up to 30%. Career & Development:Your career and development are important to us. On top of your field assignment, there are additional learning and development programs to help you develop a strong technical foundation, business and commercial acumen, key skills and capabilities for you to be successful in your career with Caterpillar.If you can meet the above requirements and are looking for an exciting and rewarding career, please apply today.Whilst applicants will be considered from across Australia, the role will require a relocation to Melbourne. Company support maybe provided for relocation.Employee Benefits:Competitive salary based on degree and professional industry working experience. The Total Rewards package includes:Competitive remuneration packageAttractive Bonus and Share optionsHigher SuperannuationCareer development with global prospectsA strong commitment to safety and your wellbeingAn inclusive workplace culture focused on quality, customer service and the environmentA commitment to diversity and inclusion, equal opportunity, and equal outcomeSMART spending APPThe opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents How to Apply:If you are looking for a challenging and rewarding career as part of the Caterpillar team, apply today via: www.caterpillar.com/careers Reference: R0000239995Applications close 28 March 2024Your road to success begins with a Caterpillar career. By joining the Caterpillar team, you’ll discover that working for a global leader creates endless opportunities for you.Caterpillar is an Equal Opportunity Employer. Additional Information:Caterpillar is not currently hiring individuals for this position who now or in future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of Australia which can be found through our employment website http://www.caterpillar.com/careers.