Operations Support Officer

We are seeking a dynamic and versatile individual to take on a merged role that encompasses both donor services and support functionalities within our organisation. This role is designed to support all areas of our operations, requiring a proactive and team-oriented approach to handle a wide range of tasks effectively.

The successful candidate will serve as the cornerstone of our operational effectiveness, ensuring that our donor interactions are managed with the utmost professionalism and care, while also providing comprehensive support across various departments. 

This position requires someone who can seamlessly transition between tasks, demonstrating flexibility, excellent organisational skills, and the capacity to prioritise under pressure.

Ideal candidates will possess a blend of excellent communication skills, a problem-solving attitude, and a genuine commitment to our organisational values and mission. 

This role offers the opportunity to make a significant impact, providing both strategic and operational support to enhance our reach and effectiveness.

We believe this integrated role presents a unique challenge and opportunity for growth, suitable for someone eager to contribute to meaningful change and thrive in a dynamic, fast-paced environment whilst getting experiance in the NGO sector.

• Support major donor correspondence, including mailers, newsletters, and campaigns, with experience in Canva and PowerPoint.
• Assist with event planning and maintaining donor relationships.
• Answer phones, manage admin emails, and maintain DPO data records accurately.
• Make outbound calls as necessary and have a proficient knowledge of Fundraise Up, PayPal, Shopify, and Stripe.
• Process donations, reconcile donations against processing, and manage donation platforms efficiently.
• Generate various reports, mailing lists, and support payment reports for finance management.
• Knowledge of HubSpot for processing and other specific operational requirements.
• Enter new website newsletter subscribers to Mailjet 
• Add Fundraise Up new newsletter subscribers to Mailjet 
• Write blog posts & add to the website, taking content from our Global Branding Team
• Create monthly 'Latest News' EDM from Global Branding content (fortnightly Scoop), using a provided template. 
• Convert 'Latest News' EDM into a Word document.
• Proven experience in donor services or a similar role, with strong administrative and coordination skills.
• Experience with DPO and HubSpot is highly advantageous.
• Be a team player, willing to assist others at short notice, and support all team areas.
• Proficiency in Canva, PowerPoint, DPO, HubSpot, Fundraise Up, PayPal, Shopify, and Stripe.
• Excellent communication and interpersonal skills, with the ability to engage effectively with donors and team members.
• Strong organisational skills, with the ability to manage multiple tasks and priorities effectively.
• Commitment to the organisation's mission and values, with a proactive approach to problem-solving and teamwork.

Required Skills:

Administrative and Coordination Skills: Strong ability to manage schedules, handle correspondence, maintain records, and ensure the smooth operation of various administrative processes.

Proficiency in Specific Software Tools:

• Canva and PowerPoint: For creating visual content and presentations for donor communications, newsletters, and campaigns.
• DPO (Donation Processing Office) and HubSpot: For managing donor information, processing donations, and handling other operational tasks.
• Fundraise Up, PayPal, Shopify, and Stripe: For processing donations, managing e-commerce functions, and handling financial transactions.
• Mailjet: For managing newsletter subscriptions and email communications.

Excellent Communication and Interpersonal Skills: Ability to engage effectively with donors, team members, and external partners. This includes writing skills for blog posts, email marketing, and donor correspondence, as well as verbal skills for handling phone calls and personal interactions.

Organisational Skills: Strong capability to manage multiple tasks and priorities efficiently, including event planning, maintaining donor relationships, and managing data records.

Problem-solving Attitude: A proactive approach to identifying and addressing challenges, optimizing processes, and improving operational effectiveness.

Team Orientation: Willingness to collaborate closely with team members, support cross-departmental needs, and assist others at short notice.

Commitment to Mission and Values: A genuine dedication to the organisation's goals and principles, driving a motivated and values-aligned approach to work.

Flexibility and Adaptability: Ability to seamlessly transition between different tasks, demonstrating flexibility to adapt to changing priorities and workloads.

Financial and Data Management: Skills in managing financial transactions, reconciling donations, generating reports, and maintaining accurate records.

Content Creation and Management: Ability to create engaging content for blogs, newsletters, and donor communications, utilizing content from the Global Branding Team effectively.

Additional skills that could be beneficial include:

• Event Planning and Management: Skills in organising and executing events, including logistical planning, coordination, and follow-up.
• Donor Relationship Management: Experience in building and maintaining strong relationships with donors, including personal interaction and strategic communication.

• Some travel between offices may be required (Brisbane and Sunshine Coast)