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SalaryWe've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
This opportunity
The Customer Experience, Continuous Improvement and Quality function is accountable for articulating and delivering the Operational Roadmap through Continuous Improvement & Transformation, governing Process and Operational Excellence and Knowledge Management, and delivering key strategic projects. It spans multiple customer segments including Business, Enterprise, Government and Wholesale across all fixed & mobile products.
The Operations Transformation Project Lead will collaborate with key business partners and stakeholders to articulate and deliver transformation and change across our core technology capabilities.
Responsibilities
- Facilitate and document the Strategic Technology Capability requirements for Information Technology Service Management (ITSM) teams in EGW Operations (CRM, Integrated Ticketing, IVR, Workflow, Communication Platforms.
- Manage the change impacts of large scale transformation delivery into the relevant teams from both a process and operating model perspective.
- Be the Business Owner and Champion for the Salesforce Platform to drive best practice usage, continual improvement and development.
- Manage Group stakeholders and relationships to prioritise and deliver small to medium scale technical capability uplift in parallel with and aligned to the direction of strategy and large scale transformation.
- Demonstrated experiencing facilitating requirements gathering and articulation into a strategic transformation roadmap.
- Demonstrated experience delivering small, medium and large scale change within the B2B telecommunications or IT sectors.
- Tenacity and curiosity to test, experience and challenge current technology capability and determine the right solutions.
- A strong ability to effortlessly collaborate across teams and influence on best practices and ways of working.
- A genuine desire and interest to make an impact.
- The ability to deal with a fast pace and often intense work environment, while remaining calm, composed and optimistic
- Flexible hybrid way of working (from home and office)
- 'Stay Connected Mobile' - Access to a free mobile plan
- 'Stay Connected NBN' - Access to a free NBN 100 plan
- 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
Don't meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference!
We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.
We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.
Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.
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