Order Management and Logistics Officer

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

About Trend Micro

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com 

Position Overview

We are seeking a motivated and customer-focused Order Processing and Logistics Officer to join our team based in North Sydney. In this role, you will be responsible for prompt and accurate completion of sales and purchase order processing for consumer goods. You will take ownership of inventory control, liaising with distributors, and managing enquiries from customers and internal staff.

Primary Responsibilities

• Process sales orders (corporate licensing / consumer physical retail) with in-house CRM system
• Validate sales orders on all aspects, such as pricing, customers and resellers details, product, user count information etc.
• Arrange consumer physical production when required. Liaise with production vendors and negotiate pricing.
• Consumer retail box activation code generation for production. Generate and upload activation codes for online sales.
• Monthly inventory reconciliation, and stock-take at both warehouse as well as office storage room.
• Arrange warehouse pack, send or receive as per instruction. Follow up shipment status with courier forwarder for import / exports.
• Accept ad hoc duties/reports and facilitate change as directed by manager

Skills and experience

• Previous experience in Customer Service / Order Entry
• Accurate data entry skills with strong attention to detail
• Good Microsoft office skill especially Excel
• Excellent communications skills and the ability to communicate at all levels with personnel and customers is essential
• Inventory control/forecast experience is a plus but not essential.
• A keen learner, positive attitude with a high level of enthusiasm

Benefits of being a Trender!

• At Trend Micro, our people and culture are our power. There are no barriers – you are empowered to discover your passion and be the best part of yourself.
• We encourage you to challenge the status quo, break assumptions, and learn and grow every step of your career, fulfilling your potential.
• Helping customers succeed is our top priority. We believe in doing the right thing, solving the right problems, and maintaining business sustainability. And our efforts to make a difference go beyond the digital world.
• Trenders have the opportunity to be good global citizens by building houses in the Philippines, donating money to help underprivileged communities, educating kids and parents on online safety, advancing a diverse workforce (Close the Gap™ program), and more.

We take employee wellbeing seriously. At Trend, you will have access to Medical Insurance, Mental Health Support through access to EAP, Yoga and Meditation sessions, Gym reimbursements, Paid Parental Leave etc.

At Trend Micro, we embrace diversity, equity and inclusion. We believe that our people are our greatest asset and we understand the importance of bringing diverse perspectives, approaches and experiences to our team. We are committed to building and supporting an inclusive workforce that truly reflects our global business and encourages people from all backgrounds to apply.

#LI-AD1

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.