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Form of workAre you ready to embark on an exciting journey with BusBiz? We are thrilled to announce a newly created role in Administration. This is your chance to join a fantastic and ever-evolving industry in a company that has experienced exponential growth in the last 18 months.
About BusBiz: With nearly six decades of experience, BusBiz, formerly known as Swan Hill Bus Lines, has been a trusted family-owned business since 1960. Despite our name change in 2017, our commitment to delivering exceptional service remains unwavering. We've built a stellar reputation for excellence in the Australian Bus and Coach Industry, focusing on top-tier customer service and reliability. With our headquarters and largest depot in Swan Hill, we operate over 200 vehicles across Victoria, New South Wales, and South Australia, providing a wide range of passenger services.
Key Responsibilities:
As an Office Administrator, your responsibilities will encompass a wide range of tasks, including but not limited to:
- Data Management:
- Accurate and efficient data entry for the BusBiz workshops in South Australia
- Receipt and process invoices with meticulous attention to detail.
- Assist in maintaining precise stock control and the management of replacement parts and clearing stock.
- Workshop Administration:
- Creating, updating, and finalizing work tickets to ensure a well-organized workflow.
- Assisting in general workshop administration tasks as instructed by management.
- Collaborating with the lead mechanics in each workshop, and the Fleet Maintenance Manager to maintain a streamlined operation.
- Customer Service:
- Backing up the Mt Barker Operations team in handling phone enquiries.
- Assist the Mt Barker Operations team in providing professional and courteous assistance to customers, including quoting and addressing their needs.
- Payroll and Documentation:
- Provide backup to the Mt Barker Ops Manager with assistance in payroll entry to ensure accurate and timely compensation for personnel.
- Efficiently distributing necessary paperwork to relevant team members.
Qualifications:
To excel in this role, the ideal candidate should possess the following qualifications and skills:
- Strong verbal and written communication skills to interact effectively with colleagues and customers.
- Attention to detail and a commitment to maintaining precise records.
- Excellent time management and organizational abilities to handle multiple tasks efficiently.
- Proficiency in data entry and basic computer applications.
- Willingness to adapt and follow all reasonable management instructions.
- Previous experience in a bus fleet workshop environment or administrative role is a plus.
- A current MR license and SA Driver Accreditation would be desirable. If not held currently we would assist in the gaining of this qualification.
Note: The above description is intended to provide an overview of the responsibilities and qualifications for this position. It is not an exhaustive list, and duties may evolve as the needs of the fleet workshops and company change.
Capabilities:
The incumbent must demonstrate the following capabilities:
- Ability to work effectively as a member of a multi-disciplinary team
- Be a self-motivated employee
- Ability to effectively communicate, train and mentor a cross-section of staff
- Respond to enquiries – over the phone and face-to-face
- Ensure timely responses to all internal/external queries
- Ability to follow all policies and procedures including BusBiz’ Drug and Alcohol Policy
- Maintain concentration for extended periods
- Sit for extended periods
- Ability to solve problems, make decisions and remain calm under pressure
- Ability to liaise, communicate and establish positive working relationships with staff at all levels
- Ability to determine priorities, organise workloads and meet work deadlines
- Must have a positive attitude towards improving work practices through continual improvement
- Ability to use Microsoft Office programs or seek to learn if features are unknown
Attributes/Required Skills:
The incumbent must demonstrate the following attributes:
- Be enthusiastic and committed, demonstrate capacity for sustained effort and hard work
- Set high standards of performance for themselves and others
- Be flexible, adaptive and receptive to new ideas
- Respond and adjust easily to changing work demands and circumstances
- Persevere to achieve goals even in the face of obstacles, cope effectively with disappointments and setbacks, remain calm and in control under pressure
- Possess cultural awareness and sensitivity
- Deal with the public in a positive, courteous and respective manner
- Communicate all leave requests with a reasonable amount of notice
- Have all overtime approved by senior management
- Ensure any change or variation to hours is approved by senior management
- Agree to keep all matters pertaining to the internal management and operation of Swan Hill Bus Lines Pty Ltd (BusBiz) and associated companies confidential
- At this time we are unable to offer visa sponsorship
- Successful applicant must have a drivers licence and reliable transportation to and from work.
